Tuesday, Dec 10, 2002 at 01:00
Truckster, reply received from Safeway/Woolworths +Petrol Head Office Today:
> Can you please advise if you are adding ethanol or any other additive to
> extend your petrol and diesel?
Reply:
Woolworths do not currently add ethanol or any other volume extender to
petrol or automotive diesel fuel.
> Can you please also advise if you have ever released any statements about
> extending petrol or diesel with ethanol?
Reply:
Woolworths is awaiting the outcome of the investigation by Environment
Australia into the use of ethanol in petrol and will abide by its
recommendations.
> If you have added ethanol as a petrol extender, at what percentage has it
> been added at?
Reply:
In the past Woolworths have used ethanol in Premium Unleaded Petrol
supplied out of Port Botany; this is no longer the case. The maximum
amount used was 10 vol.%
> Whose fuel do you use? I have seen the Toll Transport tanker filling up
> your Albury outlet?
Reply
About 40% of Woolworths fuel is imported from south-east Asian refineries
[other majors in Australia also import product from these refineries], 60%
is obtained form Australian refineries.
> When can we expect diesel fuel of this standard:
> at your outlets,
> and how will we know?
Reply:
Petrol and Automotive Diesel Fuel supplied by Woolworths meets the
mandatory product specifications as required by Environment Australia.
These standards cover the environmental and operability requirements
deemed necessary for the Australian motor vehicle
population. For
marketing reasons some other companies offer product which exceeds these
requirements.
> Do you guarantee the standard of your diesel and petrol and what are the
> parameters of your specifications?
Reply:
Yes we guarantee our products will meet the mandatory product
specifications as required by Environment Australia [EA]. These
specification can be viewed on the EA website
> Yes, I buy your fuel, but I am tired of the rumors around.
> Personally, I cannot believe Woolworths would be that dumb
> to allow fuel to be sold not up to a certain specification
> or standard. I buy both petrol and diesel at your outlet,
> and have never had a problem that I know off.
Reply:
Thanks for this positive feed back. Your logic is spot on, we take product
quality very seriously . Part of our problem is the general association of
low price with poor quality. We work hard to ensure our product quality
and investigate customer quality issues when they arise. We try to be fair
and objective when looking at customer product quality issues.
AnswerID:
9518
Follow Up By: Truckster - Tuesday, Dec 10, 2002 at 01:00
Tuesday, Dec 10, 2002 at 01:00
Nice letter.
Dont believe, it doesnt work in my car, or plenty of mates cars!
Also as if they are going to tell you their fuel is full of bleep te ? ?
but good work anyway.. Im sticking with 5-8cpl more and buy Mobil/Shell/BP/
Caltex etc...
FollowupID:
4868
Follow Up By: Oziexplorer - Wednesday, Dec 11, 2002 at 01:00
Wednesday, Dec 11, 2002 at 01:00
Truckster, you obviously have more money than brains!
FollowupID:
4878