Good Cobb ................

Submitted: Thursday, Oct 13, 2005 at 22:49
ThreadID: 27245 Views:2695 Replies:4 FollowUps:0
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In post 26849 I asked some questions about my Cobb that had stared to melt. I finally got around to sending an email to Cobb with a photo.
Got a reply the next day (today) from Brian Sinclair ... NO PROBLEMS ... I quote "I believe a warranty claim is justified. Please contact Cargills accordingly. Mention it was authorised by me."

So I just want to give credit where it is due. Cobb are a great product - even if they need to be handled with care - they cook a great roast. An earlier post was critical of one of the Cobb people - my experience has been great.
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Reply By: Sand Man (SA) - Friday, Oct 14, 2005 at 10:44

Friday, Oct 14, 2005 at 10:44
Great feed back Trekkie.

Good to read of positives as well as negatives.

I have had mine for about 12 months now and actually make excuses why I should use the Cobb even at home. Great invention.

The only complaint I have is it costs me a bottle of red every time I fire it up:-)
Bill


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AnswerID: 134596

Reply By: Member - Rick A (QLD) - Friday, Oct 14, 2005 at 14:48

Friday, Oct 14, 2005 at 14:48
It's just as well there are more positive comments than negative. I bought one today!!
I have made sure that I have read the instructions and am confident that I know how to work the thing properly now, so I am curious to start using it and see how well it lasts.

Rick.
AnswerID: 134614

Reply By: Harry - Friday, Oct 14, 2005 at 22:16

Friday, Oct 14, 2005 at 22:16
Rick A,
When you purchase your heatbeads, don't buy the self igniting type as they lose their oompff after a while and don't even light even with firelighters.
Use the heatbead brand, they are very reliable and you can cook a roast with only 5 beads, I know because that's when the buggers didn't light, but it still cooked the meat only 30 mins. longer.
You can start things up quicker by using your pliers to place the basket of beads directly in the fire for 3 or 4 mins.
I welded an extra ring low down on the basket to stop the beads falling out.
Good to be able to cook a roast even when it's raining.
Practise at home first.
Have fun.
AnswerID: 134664

Reply By: Waynepd (NSW) - Sunday, Oct 16, 2005 at 20:30

Sunday, Oct 16, 2005 at 20:30
A good result Trekkie,
congratulations, from my dealings with him, Brian seems a reasonable person who knows the value of customer relations and the resulting positive feedback in forums such as this.
I hope that one day they can toughen the Cobb up, then it will be a truly outstanding piece of camping equipment.
AnswerID: 134835

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