Cooper Tires comes to the party

It also amazes me that you had to point out the defects to the 'tyre reseller', if he is a professional, then he should have noticed the problem immediately.

You are a bit agro there, Shaker

The vehicle wasn't booked in for tyres but for something else. I just happened to see these cracks a few days ago when doing the 5000km tyre swap and pointed them out to my tyre fella.

BTW I had a look at a set of MTR's on a 100series yesterday(it was parked in the Main Street) and the lugs on those tyres were severely cut and scuffed with small bits of lug missing.

All I am getting at is, if he is a tyre reseller it should be second nature for him to look at tyres, even if the vehicle is booked in for something else.

Its a bit like going to the doctor with an ear infection and he decides to do a complete body check up and tells you that you have an ingrowing toe nail as well.....hahahahahaha

I live in a small country town where the one tyre seller, which also has mechanical services, which I need when I am not inclined to do the job myself. They are quite busy with a variety of jobs going as there are only two mechanical workshops in town. These blokes are hard at it and covered in grime and muck working on a variety of vehicles. They do their utmost to get the jobs out. I dont think they have time to look at jobs other than the one at hand. If for instance, they do see something broken under the vehicle then they will tell one but there isnt time to go scrutinising every little detail. It is up to me to find the faults and get them fixed.

Ouch Willem, those ingrown toenails can hurt, you should get that seen to.

I'd say I'd have to agree with you on this one Shaker - well the bit about the offer of cost price tires anyway. If I found out I had dodgy shoes on my truck and was "lucky" to get 30k out of them then I'd want a significant discount on a new set.

I guess it's all relative but - maybe cost price is around 50% of retail anyway? Hmmmm interesting...

I would be happy with there offer and I think we would all be surprised at what cost is, Technically the warranty was void anyway, as from the sound’s of it, these tyres have done nothing but hard off road work along with low pressure and we don’t know if this may of contributed to there condition
(Not having a go about your tyre pressures there Willem, have read about a few of your trips on your web page and enjoyed reading them), but I think cooper have made a fair offer.

I was Merely pointing out that these tyres have not been babied around the place.

I don’t know maybe some of you got Cooper on a bad day or dealt with the badly, but it seems funny how a guy can get a warranty clam on a set of STT’s on a Nissan Patrol that lives in a Country town and has seen nothing but hard out of warranty work, I mean soon as they herd the words STT and where the tyre shop was they could of rejected the clam it right then.

Just need to clarify something.

The tyres had NO Warranty from the date of purchase

I and my tyre bloke did not make a claim but asked Cooper what they could do about it after an explanation of the situation and the condition of the tyres.

Cooper Tires offer is purely Goodwill

I would like to thank them for their offer, which I have accepted.

As a matter of interest, why no warranty?
Was it because the Cooper warranty applies only to Melbourne, Sydney & Brisbane metro areas?

Yes Shaker, as you have stated. Warranties only apply to metro areas and I think only to A/T and ST tyres in those areas.

There is of course an implied warranty under State law, I think, against faulty manufacturing. Not sure how that works.

Yes, they never could explain why an offroad tyre was only warrantied in metro areas. The poster promoting the "warranty" has one of the Leyland brothers beside a vehicle covered in red dust on an unmade track ......... funny that!

I don't understand how Cooper tyre owners have become so brainwashed as to think it's ok to rip off edge lugs. We never hear of other brands ripping off lugs!

And, YES I do have an axe to grind, I won't accept being lied to & being given false promises!

Shaker I don't have Coopers, but have torn lugs off BFG's over the years.

I don't have BFG's anymore either.

Hi Moose

If you email me through my website below I will let you know what price they have let me have them at. I assume it is their cost. If not then it is could be below cost

My tyres had no Warranty on them

Cheers

Sorry to hear about your bad experience Shaker.
The tyre dealer I went through explained the problem (lugs ripped off) on 3 of my ST's after 2 months of use to Coopers on the phone.
He got me 4 new replacement ST tyres.
I think it has much to do with the seller and how they get on with Coopers as well as the sellers customer relations.
Cheers
Shawn

I've torn lugs off BFGs but they were all terrains and I was using them in sharp rocky country. I now use my MT/Rs in the same area on the exact same tracks and have suffered only one sidewall scrape. No chipping to the MT/Rs whatsoever. STs are also an all terrain tyre. All terrains are a compromise. I'd expecting chipping when used in areas such as these.

I'd buy BFG A/Ts again. I just wouldn't use them where I know they are not meant to be used.

Hi Hughesy

As I said to Moose above. Email me and I will tell you the deal I was offered. I do not want to set it as a benchmark here on an open forum

Good on you Willem for not putting the price here on the forum, the mark up on any product is nobody's business but the wholesalers & the retailers.

This sort of information should *not* be in the public domain, but don't be surprised if "cost price" was around (or less than) 50% of retail - markup does NOT equal profit. Businesses are bloody expensive to run.

No Bonz...You can MM me if you are so inquisitive....LOL

BTW I assumed it was at cost. But I don't think that a business would sell a product for below cost.

Hi Charlie,

I agree with you 100% about business costs versus profit (won't talk about GST either!)

Not all of us think every business is out to rip us off though.

Why not become an EO sponsor\advertiser and give discounts via the members rewards program, can't hurt your business.

Eddy

Hi Charlie,

Having been in business for 15 years I also know that markup is not the same as net profit.

Most people who work for wages have wage mentality, which reflects itself in a thought process that businesses all "rip off customers", should offer discounts to whoever asks, are generally there to finish up with a lower ncome than a wage earner. Wage mentality says it's perfectly OK to take a sickie, because the boss is rich and a b@stard anyway, and why isn't the shop open at midnight so I can try and get the tyre I abused replaced for nothing, since the business owner is rich anyway, etc, etc.

I know all about wage mentality because I used to have it, and it was probably the hardest thing I had to get rid of.

Willem is happy with his treatment and wrote on the forum to express his satisfaction.

Shaker probably thinks Willem should receive the new tyres for nothing and should receive compensation as well......after all, Cooper Tires is obviously rich........and Coopers are the only tyre on earth ever to rip a lug off - not!

If that's what I thought, that's what I would have posted!
Kindly don't put words in my mouth, I have been in retail probably before you were born, by giving at cost, it is costing them zero.
There are more complaints on the web about Cooper tyres than any other brand, you only have to look at the number of hits any thread mentioning Coopers gets.
We know they have had problems, they know they have had problems, but they duck & weave trying to avoid their responsibility. I met with their so called Victorian State Manager, he agreed that I had a genuine complaint, made empty promises, then when I tried to claim on his promises he denied ever making them. At the time I asked for it in writing & he laughed it off, saying that "it is in my diary & set in concrete" He even told the retailer of our arrangement, who also failed to support me when I tried to claim. I wonder why, maybe didn't want to lose his franchise!
The promise was ..... your tyres are of no value to us, (27,000kms), as you are doing a big outback trip later in the year, use them until then, & get your replacement tyres fitted just prior to your trip. Yeah right!
If you look at my past posts you will see that I nearly always support the retailer.

Gerhardp1, that was a well put together statement. I've been in business for 10years and a wage earner before - luckily I've never had the complete wage earner mentality as you put it, however I completely 100% agree that the vast majority of people (not in their own business) think the way you've written.
I've tried all sorts of things with my staff and some clients to show them how little our business (and I) make.
In fact I'm absolutely fascinated how many people automatically think I'm loaded because my title is Managing Director.
Most are paid more than me and that's not even equating back to an hourly rate (we won't even go there).
Maybe I should make more money you say. How? by charging more? more profit on our sales.
I'm happy I'm buying and getting Cooper STT's tomorrow for my Hilux. I've been very happy with my Cooper ATs over the last 42,000kms. They're getting low on grip, so time for big bad STTs.
Everyone has bad experiences, the amount of bad posts on this site and others might be an indication of how popular Coopers are.

Hi Utemad

Still driving the Rodeo .....:o)

I feel that I have been offered a reasonable deal seeing as Cooper is under no obligation to help me out.

Yes I still have my Rodeo however I just tarted it up for sale. I get the safety certificate this week so I can advertise it.

Glad your happy with the tyre deal.

However even though I assume you didn't get the Cooper warranty because you bought them in a country area, I would imagine there is some sort of implied warranty. Other companies don't offer 'warranties' at all yet if your BFG or Yokos or whatever fell apart after less kms than expected then I imagaine the supplier would come to the party somewhat (such as Cooper has). It helped in my situation that I told the dealer I wasn't happy before I left their shop when I bought them but I hope I would have got the same outcome had I not done so. Our situation is a bit different as I don't know of any tyre that can go permanently out of balance without having any external damage indicators whereas yours could have been blamed on overloading or too high or too low pressures etc. Sounds like it is a very grey area.