Supercheap Jumper packs - recall

Submitted: Thursday, Apr 20, 2006 at 21:24
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Why you should never shop there for anything apart from oils and filters!

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Reply By: Leroy - Thursday, Apr 20, 2006 at 21:42

Thursday, Apr 20, 2006 at 21:42
bugger me....lots a recalls for one retail chain. But then again it's all cheap chinese crap.

Leroy
AnswerID: 168183

Follow Up By: Truckster (Vic) - Thursday, Apr 20, 2006 at 21:43

Thursday, Apr 20, 2006 at 21:43
exactly!
add to that their high mounts a few mths back... makes ya wonder
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Follow Up By: Truckster (Vic) - Thursday, Apr 20, 2006 at 21:47

Thursday, Apr 20, 2006 at 21:47
actually the life jackets are a real worry!
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Follow Up By: Nick R - Friday, Apr 21, 2006 at 19:30

Friday, Apr 21, 2006 at 19:30
Interesting thing on the cheap chinese carp,
China is running into labour shortages around the major manufacturing centres, where they used to get hundreds of applicants for 5 jobs they now get 2 applications for 10 jobs. subsequently pay and conditions are improving, therefore costs increaasing.
one has to wonder how much longer it will be cheap, on the other hand they may build more factories where the labour pool is bigger.
they may find they will have to lift quality as the one thing worse than cheap chinese carp is expensive chinese carp!!!
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Reply By: Jimbo - Thursday, Apr 20, 2006 at 21:52

Thursday, Apr 20, 2006 at 21:52
No way Bruce,

They actually sell some good gear at good prices.

And they have the decency to recall stuff that is not up to scratch. That's a good company to deal with.

They also have an excellent returns policy.
AnswerID: 168189

Follow Up By: Truckster (Vic) - Thursday, Apr 20, 2006 at 21:57

Thursday, Apr 20, 2006 at 21:57
>> They actually sell some good gear at good prices.
Correct - oil and filters.

>> And they have the decency to recall stuff that is not up to scratch. That's a good company to deal with.
What if you dont have internet access.. Life jackets ffs...

>> They also have an excellent returns policy
they need a whole dept for that.

I suppose its the same as EVERY company in aus, the local store the oldest staff member would be 20... Nobody has a clue on what things are... they just point you to them.
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Follow Up By: Member - Brian (Gold Coast) - Friday, Apr 21, 2006 at 07:01

Friday, Apr 21, 2006 at 07:01
Just an observation here, not intending to start an argument, but on reading their web site recalls, they state on more than one recall that the item doesn't meet Australian standards. Perhaps they might be better suited to investigate this aspect before they stock the items in the first place.

To be honest, I have purchased items from them in the past. In the way of oils, polishes, car washes, etc etc, it's all been good. Bought rubber floor mats there as well with great success.

However, the air compressor I bought disappeared in a cloud of blue smoke on it's 5th trip outside the car to inflate tyres, our tyres only, not half the convoy.... and even a trailer plug I bought from them literally fell to pieces about a month after installation.

With the amount of recalls, and the amount of people queuing up to refund/return/exchange etc... I am surprised they are still open for trading.
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Follow Up By: Member - Blue (VIC) - Friday, Apr 21, 2006 at 07:35

Friday, Apr 21, 2006 at 07:35
Brian, I too have seen the queue's to return/refund on products and after looking at the recall site, I sure would hate to be their accountant... Imagine trying to reconcile those books...

Jimbo, I too agree they sell some good stuff at good prices, have learned to do a bit more research before I commit to a purchase from them though...
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Follow Up By: Brew69(SA) - Friday, Apr 21, 2006 at 09:26

Friday, Apr 21, 2006 at 09:26
I'm with you on this Jimbo. I have never had any problems returning anything to them.(something other companies could learn from ie. customer service) Most of the stuff we buy is made from China now, be it from supacheap or the so called leading 4x4 chains. Yes some is rubbish but look around and you can find yourself a bargain or two.
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Follow Up By: Jimbo - Friday, Apr 21, 2006 at 22:09

Friday, Apr 21, 2006 at 22:09
Stu,

Some of us see the light, others see the dark.

I like to think the glass is half full, not half empty. It's all a prespective on life.

Mate, send me your email to jimbest at internode dot on dot net. We've got a trip planned at Dimboola in late July that you and Dawn (plus offspring) may enjoy.

Jim.
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Follow Up By: Brew69(SA) - Saturday, Apr 22, 2006 at 10:20

Saturday, Apr 22, 2006 at 10:20
Hi mate i can't make sense of that addy. Try mine at mates69 at adam dot com dot au.
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Reply By: Pajman Pete (SA) - Thursday, Apr 20, 2006 at 21:55

Thursday, Apr 20, 2006 at 21:55
Cheap chinese stuff?

Well I have just taken my expensive Australian work crummydore back in for the airbag fault recall! :o)

Cheers

Pete
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Follow Up By: Leroy - Thursday, Apr 20, 2006 at 22:06

Thursday, Apr 20, 2006 at 22:06
no I said cheap chinese crap. the chinese can make go crap also.

Leroy
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Follow Up By: Bonz (Vic) - Friday, Apr 21, 2006 at 16:21

Friday, Apr 21, 2006 at 16:21
crummdore expensive australian carp
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Follow Up By: Michael ( Moss Vale NSW) - Friday, Apr 21, 2006 at 17:22

Friday, Apr 21, 2006 at 17:22
BonZ!! Sounds fishy to me too!!!
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Follow Up By: GaryInOz (Vic) - Friday, Apr 21, 2006 at 22:26

Friday, Apr 21, 2006 at 22:26
...and how much of that Commodore is actually made in Australia these days????? From what I read in the last couple of weeks ("Drive" insert in last weeks Age newspaper) it is the metal stamping , the engine and a few of the minor subsystems, everything else is imported.
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Reply By: Member - Matt M (ACT) - Thursday, Apr 20, 2006 at 22:06

Thursday, Apr 20, 2006 at 22:06
I just love the chainsaw that could double as a light sabre! Great for use at night.

Matt.
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Reply By: Sand Man (SA) - Thursday, Apr 20, 2006 at 22:44

Thursday, Apr 20, 2006 at 22:44
Would appear to me that the root cause is in the lack of product testing after import but prior to sale.
Bill


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Reply By: Derek from Affordable Batteries & Radiators - Thursday, Apr 20, 2006 at 22:55

Thursday, Apr 20, 2006 at 22:55
I was given a hard time a few weeks back about their Redarc copy.

Now where is the back chat ?
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Reply By: geocacher (djcache) - Thursday, Apr 20, 2006 at 23:57

Thursday, Apr 20, 2006 at 23:57
Funny thing today. Ours is next to our Rays Outdoors so I wander in occasionally to see if they have something when I need it.

Like today. Buying at Rays anyway and need a set of glow plugs. NGK is NGK where ever you buy it.

Showed the guy the box for the spare I keep in the tool kit. And he starts walking..... (BTW he meets the 20 & knows nothing description above)....straight to the spark plugs.

No. I says, it's a glow plug. Oh, he says, don't think we sell those...

Now I don't know but my diesel, and a few others I know of go through these at $20 + each at least yearly, and I have been told the Triton needs a new set every 9 months (:-o) - some of our GMC's can't even get them to last a couple of months.

I'd lay odds that we change these things more often than most cars change spark plugs - and there's more money in it....bigger average sale value.

Bursons & Repco seem to have trouble keeping enough in stock - especially at this time of year when the cold starts in the morning are more rattly than an 80 year old smoker with emphysema....

Anyway, he rang the front desk to talk to the 22 y/o girl there (better looking than him that's for sure but that's where the staffing value stops) and she confirmed that no Supercheap (Shepparton store anyway) don't stock glow plugs.

So I did what I usually do after I've been in there - went and bought them somewhere else.

Dave
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Follow Up By: crfan - Friday, Apr 21, 2006 at 02:42

Friday, Apr 21, 2006 at 02:42
Hi Geo,
Can you tell me why you go through so many glow plugs ?
Crfan.
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Follow Up By: Member - Brian (Gold Coast) - Friday, Apr 21, 2006 at 06:51

Friday, Apr 21, 2006 at 06:51
Yeah..... me too.... we've had our Patrol 3 years and not changed the glows plugs out, although SEQ temps are much warmer than Vic.......

Cheers

Brian
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Follow Up By: Rock Crawler - Friday, Apr 21, 2006 at 08:21

Friday, Apr 21, 2006 at 08:21
Please correct me if im wrong , but this long post reply is about how a S C store didnt have glow plugs ?

Gee thats shocking lol
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Follow Up By: geocacher (djcache) - Friday, Apr 21, 2006 at 10:09

Friday, Apr 21, 2006 at 10:09
I thought shocking was what you got when you touched the high tension leads - and SC have lots of those.

I was a little surprised but not shocked.

I don't really care either way but I thought they would have had them.

I really really don't care cos in a few hours I'll be camped at Tom Groggin and as long as the truck starts the biggest problem will be if I have enough tinnies.

Dave
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Follow Up By: Truckster (Vic) - Friday, Apr 21, 2006 at 12:23

Friday, Apr 21, 2006 at 12:23
But why are you going through Glow Plugs Yearly?

Mine are older than the ~5yrs Ive had my truck...
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Follow Up By: Rosco - Qld - Friday, Apr 21, 2006 at 14:06

Friday, Apr 21, 2006 at 14:06
Likewise .. I've had 4 assorted diesels over the years and never had occasion to change them once ???

Cheers
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Follow Up By: Joe King - Friday, Apr 21, 2006 at 14:49

Friday, Apr 21, 2006 at 14:49
yep, same here, My TD80 I have owned for 8 years has never had a set of glow plugs changed & even in the coldest mornings we have here (Maybe 11°c) it has never to this day ever turned over 1/2 a turn before she fires & purrs, still the same to this day...
(you watch now, in a week or two I'll be changing Bloody glow plugs)
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Follow Up By: Bonz (Vic) - Friday, Apr 21, 2006 at 16:24

Friday, Apr 21, 2006 at 16:24
Maybe its a petrol and its chewing thru them.
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Reply By: Muzzgit (WA) - Friday, Apr 21, 2006 at 00:06

Friday, Apr 21, 2006 at 00:06
I have been into a super cheap store no less than 8 times looking for one thing or another and have walked out because they.......

1. Don't stock it and don't seem to care !

2. Do stock it but I aint buying cheap nasty bleep !
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Follow Up By: Sarg - Friday, Apr 21, 2006 at 18:51

Friday, Apr 21, 2006 at 18:51
Don't know what part of WA you live in, but there is a store called MALZ in Cannington. Started up by a couple of blokes that used to be Marlows. Heaps of good brand name products at good prices & a wide cross section of stuff as well. Well worth trying them in preferance to that other mob with the pimply faced , couldn't give a stuff attitude staff that sell crappy products.
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Reply By: Member - Wim (Qld) - Friday, Apr 21, 2006 at 07:11

Friday, Apr 21, 2006 at 07:11
Truckster.

Was in my local toyota dealer looking for some spares for an upcoming trip.
A list was made and then the inquiry from the "young" guy behind the counter.
"you will need spare glow plugs" (he knew the model ect) I thought this will be interesting. After ten minutes of checking the manuals and with a couple of fellow counter staffers, the older chap in the back office informed him that my vehicle does not have glow plugs.
The interesting part is three weeks have past and nobody has rung to tell me the parts have arrived.

SERVICE, what service.

regards
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Reply By: Rock Crawler - Friday, Apr 21, 2006 at 08:24

Friday, Apr 21, 2006 at 08:24
I was in strife 2 weeks ago , stick in caddy with a stuffed battery , only store open was a super cheap. Sold me a Bosh Battery at a good price , Ans also offered to help me fit it as to not get dirty. Even offered to throw away old battery for me .
lent tools etc etc ,

I was very happy
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Follow Up By: cokeaddict - Friday, Apr 21, 2006 at 15:07

Friday, Apr 21, 2006 at 15:07
Thats cause ur good lookin ....nothing to do with service!!!!

He fancied u....end of story :-)
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Follow Up By: Bonz (Vic) - Friday, Apr 21, 2006 at 16:25

Friday, Apr 21, 2006 at 16:25
Do I have competition ??
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Follow Up By: Member - Brian (Gold Coast) - Friday, Apr 21, 2006 at 16:40

Friday, Apr 21, 2006 at 16:40
Can't complain about service like that Eric..... a lot of other stores could learn heaps from 'em!!!
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Follow Up By: Rock Crawler - Friday, Apr 21, 2006 at 23:07

Friday, Apr 21, 2006 at 23:07
I think he was more in love with the car than me lol . But was one of those chaps that goes out of his way to help.
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Reply By: Capt. Wrongway - Friday, Apr 21, 2006 at 09:20

Friday, Apr 21, 2006 at 09:20
I just bought fan belts, oil & air filters from Supercheap, for my son's 93 Triton farm truck. Every Mitsubishi dealer I spoke to told me that they had none in stock and that they would need to order them in. Supercheap had them it stock ( Aus made belts and Jap filters ). I have never had a problem with this company. Sure they sell many cheaper quality items but so does Bunnings and many others. They also sell many good quality gear, it depends on what you want and who much you want to pay. As for recalls ... many companys have recalls ... that's life. What about Nissan!? It would be nice to think that everything made was faultlessly perfect, but that's never going to happen.
I have no affilliation with them whatsoever, I just get sick and tired of people bagging others continually.
Capt.
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Follow Up By: cokeaddict - Friday, Apr 21, 2006 at 15:11

Friday, Apr 21, 2006 at 15:11
Your so right Capt.....
Im still waiting for the In-Laws to do a "recall" on my wife. She too was perfect when new but i think someone slipped some china parts in her somewhere along the line.

Ange

If this gets back to my wife...someones gonna pay !!!!
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Follow Up By: Bonz (Vic) - Friday, Apr 21, 2006 at 21:49

Friday, Apr 21, 2006 at 21:49
Ange I almost cant resist making any one of the seventeen comments that spring to mind...........................
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Reply By: Diesel Power - Friday, Apr 21, 2006 at 09:34

Friday, Apr 21, 2006 at 09:34
It amazes me sometimes how many of you "experts" charge into these shops and get the irrits because a 16-20 year old kid is not an expert on your particular vehicle. Or say the brainless shop assistant didnt know what I wanted, I suppose you were all born with all this experience, you never had to LEARN anything. Give the kids a break at least they are trying and they HAVE a job, lots out there that dont. So before you all go blustering in and give the kids a hard time remember what YOU were like BEFORE you became an "expert"

Just my two bobs worth

Cheers and Beers
Scott
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Follow Up By: robak (QLD) - Friday, Apr 21, 2006 at 10:50

Friday, Apr 21, 2006 at 10:50
Good point. Supercheap could get a proffesional mechanic with 30 years experience to sit behind the counter, but most people wouldn't want to pay for that.
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Follow Up By: Member - Matt M (ACT) - Friday, Apr 21, 2006 at 10:50

Friday, Apr 21, 2006 at 10:50
Everyone can have a bad day.

I went in to another major auto parts store last year after a set of spark plugs for the Cruiser.

"What model?", says the assistant
"80 Series Landcruiser", says I
"What year?", he asks
"1994"' I reply,
"Diesel or Petrol?", he asks
"Aaaah, do you wanna think about that question?"

Then the light came on and we were able to have a laugh about it. End of a long week I guess.

Scott is right though, we should expect good service but if YOU help one of these kids out then hopefully the next person who comes in will get some better service.

Matt.
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Reply By: Gramps (NSW) - Friday, Apr 21, 2006 at 10:34

Friday, Apr 21, 2006 at 10:34
Hahahahaha Capt Wrongway and Diesel Power. Good on you. Give them all a bit of stick. I agree with both of you. You'd think these guys were all auditioning for spots on 'Grumpy Old Men' or similar LOLOL

Regards
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Reply By: Browser - Friday, Apr 21, 2006 at 10:51

Friday, Apr 21, 2006 at 10:51
I am amazed at how people can bag a company that has set itself up to sell cheap items to those that want to buy these sort of things. No one is forced to shop or spend there money there and have the choice of going wherever they want to spend whatever amount they want. But if you want a cheap item, then you know that the likelihood of finding it at Supercheap is high. I must stress I have no affiliation with this company and don't shop there.

As far as recall goes they have five listed on there website and there is no indication over what time frame. This could be five in one year or five in five years??? And if that is the measure of how good a company is then take a look at THIS SITE or THIS ONE Should I read something into these particular car manufacturers due to the number of recalls?

Browser
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Follow Up By: Tony Shaw - Friday, Apr 21, 2006 at 15:45

Friday, Apr 21, 2006 at 15:45
I'll never buy a Toyota or Nissan again...........................
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Follow Up By: Bonz (Vic) - Friday, Apr 21, 2006 at 16:28

Friday, Apr 21, 2006 at 16:28
Thats OK Tony, both companies are discerning sellers
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Follow Up By: angler - Friday, Apr 21, 2006 at 22:02

Friday, Apr 21, 2006 at 22:02
Seems they dont like tojo surfs much
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Reply By: flappa - Friday, Apr 21, 2006 at 10:57

Friday, Apr 21, 2006 at 10:57
Supercheap with Recalls . . .

Shall we go and check out a Few Manufacturers for their recalls ??
AnswerID: 168277

Reply By: Mr Fawlty - Friday, Apr 21, 2006 at 13:06

Friday, Apr 21, 2006 at 13:06
I bought a pair of their heavy duty ramps the other day and I'm quite pleased with them. Because though, of staff incompeance, they gave me the pair for the price of one and took 20% off because it was their Easter Sale...No complaints for me. Aldi is another place where you can find all manner of tools...
I bought a biscuit joiner from them this morning for 69$... got it home, opened the box, only to discover, shock, horror, that it was made by Rothenburger...I was so much hoping for Chinese... The Creeper I got from Aldi for $15 is fabulous, rigid steel frame with 100mm castors underslung so that the frame is is almost on the floor but the larger wheel size gives less rolling resistance...

Now if I may offer a tip re ramps. To simple you've probably all done this already. Drive car into area where you are going to use the ramps, stop. Align ramps with wheels and note visually the spatial positioning of the setup. Drive up onto the ramps stop get out of vehicle. Grab a can of aerosol paint and squirt a bit round the places where the ramps sit on the floor and then get on with the job. Job done put it all away and note that there will now be a set of marks on the floor where you can put the ramps next time you need them without having to do the alignment bit...
As others have remarked... check out a few of the recall sites there are some doozies of items being recalled, Check out this: www.spikedhumor.com/Article.aspx?id=21819
AnswerID: 168298

Reply By: TerraFirma - Friday, Apr 21, 2006 at 13:39

Friday, Apr 21, 2006 at 13:39
The service I have had from SC has been fantastic, albeit sometimes the kids don't know what there talking about. You should be realistic about what you buy from them, most of the stuff has been fine, and usually you can just look at something and see if it's going to have problems. That Jumper Pack is a real piece of crap though, it is a plastic bit of crap wrapped around a gel battery with some bits added.
AnswerID: 168305

Reply By: Member - Omaroo (NSW) - Friday, Apr 21, 2006 at 15:03

Friday, Apr 21, 2006 at 15:03
I absolutely agree with those that have a problem with people bagging Supercheap. It is a store that has set itself up to sell parts and accessories SUPER CHEAP. If you don't know what that means, then go and pay what you THINK you should at your local ToyNissMitsJeeLanddoovey dealer if you want to believe that higher prices always mean better quality and service.

SuperCheap isn't the nirvana we are all looking for.... i.e. somewhere that sells top-quality stuff for nothing. No store ever will be. If you love the feeling that you just got away with a steal, then good on you I say. But be aware that in order to let you walk out of the store for nothing - you probably only got mothing. Remember - the reason that Chinese stuff is so cheap to you and me is that it isn't quality-controlled at the source. They make 100 widgets and EXPECT 40 to be returned. If you got one of those 40 - then at least you can take it back and you are given a chance on another.

Be realistic everyone!

Sheesh! :(
AnswerID: 168324

Follow Up By: Truckster (Vic) - Friday, Apr 21, 2006 at 23:25

Friday, Apr 21, 2006 at 23:25
>> then go and pay what you THINK you should at your local ToyNissMitsJeeLanddoovey dealer if you want to believe that higher prices always mean better quality and service.

Plug leads for maxima - Autobarn - $170ish Supercheap similar repco similar
Nissan $149
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Follow Up By: Member - Omaroo (NSW) - Saturday, Apr 22, 2006 at 09:39

Saturday, Apr 22, 2006 at 09:39
You think that a single example alters the trend?

LOL!!!
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Follow Up By: Truckster (Vic) - Saturday, Apr 22, 2006 at 23:36

Saturday, Apr 22, 2006 at 23:36
I could give you dozens of examples from a recent OL thread, but if you want to be

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Follow Up By: Diesel Power - Sunday, Apr 23, 2006 at 09:47

Sunday, Apr 23, 2006 at 09:47
Is that a self portrait Truckster?? LOL ;)
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Follow Up By: Truckster (Vic) - Monday, Apr 24, 2006 at 00:05

Monday, Apr 24, 2006 at 00:05
Na, this is.
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Follow Up By: Member - Omaroo (NSW) - Tuesday, Apr 25, 2006 at 15:48

Tuesday, Apr 25, 2006 at 15:48
Ah ha
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Reply By: Emo - Saturday, Apr 22, 2006 at 00:17

Saturday, Apr 22, 2006 at 00:17
Went to Supercheap the other day looking for some Locktite. The teenagers behind the counter had never heard of it. I went to Repco and the bloke asked me what strenght I wanted. They had it in 3 or 4 different strengths. I know people knock Repco but my local store is pretty good.
AnswerID: 168423

Follow Up By: Truckster (Vic) - Saturday, Apr 22, 2006 at 23:38

Saturday, Apr 22, 2006 at 23:38
Exactly what I was gettin at earlier.

Like going to Bunnings.. Same bleep , "you want a power what sir?"
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Reply By: fisho64 - Saturday, Apr 22, 2006 at 06:55

Saturday, Apr 22, 2006 at 06:55
If thats the biggest whinge in life that you have your doing ok I reckon.

Is there someone on here who thinks that "SUPERCHEAP" is misrepresenting themselves by pretending to be something else?

Just like people booking budget airline tickets then whinging that its not like Business Class!

SC, Repco, Mach one etc are all great places to nose around. If you dont have the experience/ brains/ insight/ time or patience to sort the wheat from the chaff yourself then go somewhere else but DONT whinge about the price!
AnswerID: 168428

Reply By: Geoff M (Newcastle, NSW) - Sunday, Apr 23, 2006 at 20:42

Sunday, Apr 23, 2006 at 20:42
Hi Team,
I don't mind Super Cheap quite simply because I never go into one unless I know exactly what I want and for certain they sell it.
Case in point was yesterday, I wanted 3 off Tow 2 Go ratchet tie down straps. I know Super Cheap stock them, I knew exactly what I wanted.
Get in, do the deal, get out. No angst.

Geoff.
Geoff,
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Follow Up By: Muddy doe (SA) - Sunday, Apr 23, 2006 at 21:02

Sunday, Apr 23, 2006 at 21:02
Good one Geoff,

How did you know they stock them? Was that from that rainy saturday morning a few weeks ago when you spent 3 hours cruising the Supathief store "memorising" the product range????

Am I the only one that goes to shops when I have NO real requirement to actually buy anything, just to kill of a couple of hours on a quiet wet weekend? Bunnings can be good for that too.

Lol

Muddy
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Follow Up By: Geoff M (Newcastle, NSW) - Sunday, Apr 23, 2006 at 21:21

Sunday, Apr 23, 2006 at 21:21
Hi Muddy,
Got no idea how I knew they had what I wanted. Somewhere in the dim distant past I filed away that Super Cheap stocked Tow 2 Go gear. Best guess, "I read it on ExploreOz"

I'm definately not one for recreational shopping,

Geoff.
Geoff,
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Reply By: geordie4x4 - Sunday, Apr 23, 2006 at 22:01

Sunday, Apr 23, 2006 at 22:01
ONCE BURNT

I bought some super cheap AutoTechnica brand Xenon Gold-Max H4 light globes. They were as claimed, “Super Bright” but within a few months both globes had popped. The problem was that the glass did actually pop and the burning element smoked the reflectors buggering both headlights.

I got a free replacement of the $27, H4 globes but not the $200+ of headlight reflectors.

I guess you get what you pay for and sometimes you get more than you bargain for.
On the other hand I have some very good items that I have got at a good price from the old Marlows and now Super Cheap.

AnswerID: 168654

Reply By: Mark- Tuesday, Apr 25, 2006 at 10:35

Tuesday, Apr 25, 2006 at 10:35
I dont even buy filters from Supercheap anymore.........
Here in QLD they've replaced the Ryco filters with Valvoline one's which are chinese
AnswerID: 168865

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