EvaKool Service - Thumbs Up

Submitted: Friday, Jun 02, 2006 at 08:28
ThreadID: 34526 Views:1473 Replies:3 FollowUps:1
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To cut a long story short, I had a problem with an EvaKool 240 / 12 power supply. The unit was diagnosed as faulty by service staff and replaced without charge or haggling.

Full compliments to a friendly and helpful team at EvaKool.
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Reply By: Member - Wim (Qld) - Friday, Jun 02, 2006 at 10:45

Friday, Jun 02, 2006 at 10:45
Noel W (Qld)

I have an early version and the ruber latches became a problem.
Call to evakool and problem solved.
Good mob to deal with.
Bit unusual these days.

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Reply By: Coolman - Friday, Jun 02, 2006 at 13:20

Friday, Jun 02, 2006 at 13:20
Yep. they get my vote too!!

Excellent service with no hassles.

Noel, did you have to take it to the sunshine coast yourself? I am hoping they have organised a Brisbane rep or pickup.
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Follow Up By: Noel W (Qld) - Friday, Jun 02, 2006 at 13:48

Friday, Jun 02, 2006 at 13:48
Coolman

I posted the unit to Caloundra at my expense and a new item was returned with no handling charges. I'm pretty certain they have a Brisbane repairer. Contact Peter at EvaKool and he will advise - a most helpful man.
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Reply By: Sand Man (SA) - Friday, Jun 02, 2006 at 16:57

Friday, Jun 02, 2006 at 16:57
I'll give them a plug too.

Some time ago, my wife became overzealous in attempting to retreive a beverage out of the Evacool Icebox whilst travelling. Later we noticed one of the rivets holding the pivot point of the latch had broken.

We recognized the problem was caused by us, but on contacting EvaCool, they asked for the model of the Icebox and posed not only a new retaining latch, but a new set of rivets that fasten the latch assembly to the fibreglass box.

No change incurred. Excellent Company to deal with.
Bill


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