Just what do you have to do to buy a new Nissan Navara ST-X.
After reading all the reports and tests I became convinced that a ST-X Dual Cab was a suitable replacement for our 04 Rodeo LX 4x4 Dual Cab.
So naturally I call the closest Nissan Dealer in
Innisfail, only to be told by the dealer principal, (this is a small town and a small dealer) that there is no stock and a wait, OK I said, no real surprise but I'm not in a hurry anyway.
Can I have a look at your demonstrator? "Nah mate we don't keep 'em"
OK do you have any ordered cars comimg through that I could have look at.
"Nah mate could't do that they go out as fast as they come in".
Onto the Nissan Dealer in
Cairns.
Yes there was a car I could look at, even drive, things ar looking up.
The drive confirmed what I had aleady read, I liked it, so did my wife, things are looking good.
Back into the dealership, deatails are taken of options required, my trade in is valued, Fax Numbers and email address duly taken down and double checked, with a solemn promise to get written quote "within 24 hours" (this is a purchase for a small fleet we run, so we have to follow procedure)
Two weeks later still nothing.
Onto Nissan Townville. 11am Monday morning.
Into the showroom 3 salespeople on the phone chatting, one other couple looking at a Murano and judging by their body language getting pretty anoyed.
A flustered recepionist turns up, I ask is there soemone who can help me with a Navara. She tells me, No there all on the phone,sorry.
Any idea when someone might be available? "Nah couldn't really say, sorry, they're very busy.
All right I'll call Nissan direct to see if they can refer me to a dealer that is actually interested in selling cars. Think music and a message that there is a wait to talk to a customer service representative, OK that's fine, after 25 minutes of hanging on same message. I don't think so.
All I can assume is that Nissan is the worlds most succesful car manufacturer and so can afford to treat its potential customers like dirt. Obviuously they must spend quite a bit of training time with their dealers so that the same cr*p attidude can be uniformly applied.
Congratulations Nissan I'll give the Navara a miss.
There, now that I've got that of my chest it feels much better.
I'm interested to know of other people's experiences, Is this just a North Queensland thing or is it more widespread, and what car do I now buy?
Frustrated Nissan Buyer