Telemarketing

Submitted: Friday, Aug 04, 2006 at 11:35
ThreadID: 36442 Views:2375 Replies:14 FollowUps:15
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Hi

I know I am not alone here, but telemarketing drives me around the bend, so much so that I blacklist any company that rings me up. Telstra has been by far the worst to us, so I doubt I will never use them again. It should be banned, we have enough commercials around without our privacy and time being invaded.

Read a good one in an email that I have done a couple of times recently (makes me feel a little better!) When we get some unwanted advertising in the mail with a prepaid envelope, we stuff the return envelope with other junk mail and send it off. Costs the company who sent it to us in the first place money on postage, and also the labour etc to collect and open it. We don't send anything with our name on it though. Now we just need a few telemarketers home phonenumbers so we can ring them at inappropriate times.....

I feel a little better now

Cheers Andrew
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Reply By: chump_boy - Friday, Aug 04, 2006 at 12:28

Friday, Aug 04, 2006 at 12:28
Why just chuck it in an envelope?

Through Australia post, it is possible to send up to 20kg using a reply-paid address (you don't even need an envelope, just the reply-paid details).

All you need to find is a company that has wronged you, get their reply-paid address, and voila! no need to stash the used kitty litter in your otto bin any more.

It is a shame the Pedestrian Council doesn't have a reply paid option. Believe me - I have looked....

Cheers,

Chump
AnswerID: 187081

Follow Up By: Nick R - Friday, Aug 04, 2006 at 15:07

Friday, Aug 04, 2006 at 15:07
I have heard of people posting old phone books like this
Nick
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Follow Up By: GaryInOz (Vic) - Friday, Aug 04, 2006 at 15:18

Friday, Aug 04, 2006 at 15:18
...........large bicycle frames, Bessa bricks, old car parts, or any old piece of junk you have under 20kg. Include your name and address, with a blunt reminder that the next time they try unsolicited mailouts to you, the item will be bigger and heavier.

It works..........
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Follow Up By: joc45 - Friday, Aug 04, 2006 at 15:44

Friday, Aug 04, 2006 at 15:44
This happened during a political campaign over here in the West a few years back, when some God-botherers asked people to send in to them a petition to lobby the Govt via reply-paid. They ran up a bill of tens of thousands, before they got Aust Post to stop it. Had to pay, I understand.
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Reply By: Member - Sharyn M (VIC) - Friday, Aug 04, 2006 at 13:52

Friday, Aug 04, 2006 at 13:52
Hello Andrew,

I too had a problem with telemarketers, I became wise and would ask where they were calling from (location) and contact number, then inform them I was reporting them to Consumer Affairs for false misrepresentation and trying to get money under false pretences. They couldn't hang up quick enough! They don't phone back again, and while I'm online I do report them to Consummer Affairs. I haven't had any calls for a good while now. lol.

Sharyn :)
AnswerID: 187097

Follow Up By: F4Phantom - Friday, Aug 04, 2006 at 20:18

Friday, Aug 04, 2006 at 20:18
I had Australian satelite data try to flog me TAB gambling software under the guise of an investment. Trouble is you need to gamble to "invest" your money. I said that they were lying to people and that there is fundamental difference between gambling and investing. She did not agree. I said if they called back I would call the ombudsman, then I had a change of heart and said I was calling the ombudsman anyway!! So they didnt call back - untill last month, their sell line did not use the word investment anymore it was still decieveing tho cause only an idiot would do it and those people have the most to loose from a scheme like this.
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Reply By: TerraFirma - Friday, Aug 04, 2006 at 13:55

Friday, Aug 04, 2006 at 13:55
So much so I ended up getting a silent number and so now I don't get anymore calls. If you feel like having fun, ask them to pause before they get started and you try and sell them something, they cough and splutter and try to change the subject. You then say, OH, so it's OK for you to sell to me but not me to you..? Why, you ask them..? They hang up pretty quickly and you get some back.!
AnswerID: 187100

Follow Up By: joc45 - Friday, Aug 04, 2006 at 15:47

Friday, Aug 04, 2006 at 15:47
A silent number won't help you if you want to avoid recorded political advertisements (recall last election?).
And did anything come of that enquiry? Nope!
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Follow Up By: GaryInOz (Vic) - Friday, Aug 04, 2006 at 19:03

Friday, Aug 04, 2006 at 19:03
"No fixed line" is a better option. The $30/month goes a long way to covering any mobile calls.
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Reply By: Kumunara (SA) - Friday, Aug 04, 2006 at 13:59

Friday, Aug 04, 2006 at 13:59
Had fun the other day - got the "you have won a free mobile phone" call.

I treated the jerk politely but kept asking him difficult questions. In the end he hung up on me. I don't think he will ring again.
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Follow Up By: joc45 - Friday, Aug 04, 2006 at 15:57

Friday, Aug 04, 2006 at 15:57
Had a guy with a south-Asian accent called George (!) trying to flog me a GSM phone. Told him I was only interested in CDMA (thought that would get rid of him).
George: Oh, my goodness (head rocking from side to side), sir, this network covers 98% of Australia.
Me: No, I said, it covers 98% of the population, not 98% of Australia.
G: Oh my goodness, sir, it definitely covers 98% of Australia.
Me: Look mate, I've used your service, and outside large towns, it's cr@p!
G: Oh my goodness, I'll put you onto my supervisor (several minutes have gone by and he hasn't made a sale)
Supervisor: What technical issues do you have, sir?
I go through it all again.
Supervisor goes thru all that George has said.
I say, look, I've worked in RadioComms for 40 years, and I know what I'm talking about
Supervisor: Oh, in that case, good day to you sir.
15 minutes of their time wasted. (I'm retired, so I can afford the time)

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Reply By: V8Diesel - Friday, Aug 04, 2006 at 14:36

Friday, Aug 04, 2006 at 14:36
Mate of mine has an email fax program. Out of principal he sends 2,000 sheets of A4 sized black or 'no more junk mail' in bold to each 'offender' via fax. This includes junk mail too. I know he targets estate agents at night which ensures they'll be greated with an empty printer cartridge and paper tray each morning after he receives unsolicited advertising despite the 'no junk mail' sign in front of the letterbox.
AnswerID: 187104

Follow Up By: GaryInOz (Vic) - Friday, Aug 04, 2006 at 15:20

Friday, Aug 04, 2006 at 15:20
I want that program!!!!!....................................................
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Follow Up By: joc45 - Friday, Aug 04, 2006 at 16:02

Friday, Aug 04, 2006 at 16:02
I recall someone successfully sued a fax telemarketer for sending them unsolicited advertising, on the grounds that it was using up their paper and ink without their permission (might have been in the US, tho)
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Reply By: pbrval - Friday, Aug 04, 2006 at 15:40

Friday, Aug 04, 2006 at 15:40
Just for a bit of fun, I say that I'll listen to their spiel if they sing me a song. Most times they hangup but I did get an asian lady to sing jingle bells once.
AnswerID: 187122

Reply By: Sand Man (SA) - Friday, Aug 04, 2006 at 20:19

Friday, Aug 04, 2006 at 20:19
At first, I used to abuse the bleep trying to flog me something I didn't ask for, but that is water off a duck's back to some of them.

Then I would interrupt their spiel and ask if they were marketing something and if so, I'm not interested thank you and hang up.

Now, I quietly place the receiver face down on whatever is next to me and sit there with a silly grin on my face, attempting to guess when they may hang up. After a few minutes I pick the phone up and hear the beep! beep! beep! signal from a disengaged call. This is much more satisfying to me and leaves me with better Carma:-) Hmmm!..........
Bill


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AnswerID: 187169

Follow Up By: angler - Friday, Aug 04, 2006 at 22:04

Friday, Aug 04, 2006 at 22:04
I ask them to wait while I check out something I have on the stove, After twenty minutes or so I find they have hung up. Funny about that.
Another ploy is to yell to the missus, "Don't worry luv, I'ts just a begger , no one important"
They don't like that much either.

Pooley
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Reply By: HJ60-2H - Friday, Aug 04, 2006 at 20:36

Friday, Aug 04, 2006 at 20:36
Go to www.adma.com.au and look up their code of practise under the guidelines section. Then use their own code against them.

They are required, for example, to disclose to you where they got your number from and give the contact details of the persons who gave them your number so you can call them and demand to be deleted from their database. If they baulk at providing you the requested detail they are breaching their own code and you can report them (and they are required to tell you who they are) to the ADMA.

If they are from outside Australian then the company who contracted them (which they are required to tell you) is required to ensure that the overseas company complies with the local code etc.

You can tie them use for ages just by making them comply to their own code of conduct.
AnswerID: 187171

Follow Up By: Member - Cruiser (NSW) - Friday, Aug 04, 2006 at 21:54

Friday, Aug 04, 2006 at 21:54
The ADMA is an association that is self regulating and that regulation only applies to members of that asscociation.

If the telemarketer calling you is not a member of that association, then they dont have to comply to anything at the moment.

When the Do Not Call legislation comes into being in 2007, hopefuly things will get better as all australian based telemarketers will have to comply by law, but dont know about overseas based telemarketers.

It is interesting to note that if you register for the Do Not Call Register, that the registration is only valid for 3 years and after that you have to reregister.

.......................................................................................................................

National Do Not Call register ¡V Legislation passed

The legislation creating the National Do Not Call Register passed through Parliament with only one small amendment being made to the Bill prior to adoption*. The Australian Communications & Media Authority (ACMA) will now be tasked with implementing the legislation, with the aim of establishing the Register by early 2007.

Last week, ADMA held meetings with Senator Coonan"'s Office, the Department of Communications, IT & the Arts and the Senate Committee to raise concerns that the legislation contains numerous "&grey areas"' particularly around the definition of "&consent"' and the concept of an "&existing business relationship"', which may introduce compliance difficulties for industry. ADMA has been assured that clarification will be provided through the regulations that are due to be developed by ACMA.

The key features of the legislation are as follows:

Registration
„X Registration will relate to telephone number only.
„X Only residential telephone numbers are permitted to be registered on the Do Not Call file ¡V small businesses cannot register.
„X The registration must be made by the telephone account holder or a person "&nominated"' by the telephone account holder ¡V any "&nomination"' made by the account holder must be in writing*.
„X Registrations last for 3 years after which time the number will need to be reregistered.

Application
„X Organisations will be prohibited from making a telephone marketing call to a telephone number that is on the Do Not Call register unless express or inferred consent has been given by the telephone account holder or a person "&nominated"' by the telephone account holder.
„X Express consent is where the telephone account holder or "&nominated"' person "&opts-in"' to or requests a telephone marketing call. The organisation obtaining the express consent will need to state the time period for which consent has been obtained for, otherwise it will expire after 3 months.
„X Inferred consent is where the organisation has an existing business relationship with the account holder or the "&nominated"' person. The instances where an "&existing business relationship"' exists remains unclear but appears to require an ongoing transactional relationship.
„X Only the telephone account holder or "&nominated"' person can consent to receiving telephone marketing calls on the number registered, however it appears that an organisation will be permitted to rely on an individual"'s undertaking that they have been "&nominated"'.

Exemptions
„X Charities, political parties, Government bodies, educational institutions, religious organisations are exempt and therefore permitted to call telephone numbers listed on the Do Not Call register.

Penalties
„X The penalties are on a sliding scale depending on (a) whether the organisation is a body corporate (b) the number of calls made to numbers listed on the DNC file; and (c) and whether the organisation has previously breached the Act. For a single breach by a person/ organisation with no prior record, fines range from $1,100 - $11,000. The maximum fine for repeated breach is $1,100,000.

ACMA will now develop regulations that will add detail to the new laws. These regulations will determine the mechanics of the Do Not Call Register, how it will operate, and the standards that telemarketers must subscribe to, such as permitted calling times, use of CLI and termination of calls.

In addition, the new laws recognise that a Code of Practice will be developed by industry to provide guidance for organisations that are subject to the new legislation. This Code will play a vital role in providing some clarity on the ambiguous aspects of the legislation.

For more information please contact jodie.sangster@adma.com.au.

* The requirement that any "&nomination"' made by the account holder must be in writing was the only amendment to the Bill prior to adoption. Prior to the amendment, nominations could be made orally.
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Follow Up By: Motherhen - Friday, Aug 04, 2006 at 22:35

Friday, Aug 04, 2006 at 22:35
Taking your name off with ADMA helps, but with the others i get i ask if they are a member of ADMA - if they don't know, ask to speak to their supervisor. If they are, protest. If they are not, ask to be taken off their list - you will probably be talking to a supervisor by this stage. Usually works, except for those ones from India that drive me mad. If all else fails, use an answering machine; call centres hang up on it - then answer after you hear the caller's voice. No point in "shooting the messenger".
Motherhen

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Reply By: D-Jack - Saturday, Aug 05, 2006 at 00:46

Saturday, Aug 05, 2006 at 00:46
"Hello Sir, is that Mr. D-Jack"
"Yes it is"
"I'm just ringing on behalf of 87(&(*& and wondering if you have a few minutes while I explain what we can do for you"
"What are you wearing?"
"Why?"
"I'm just trying to work out what sort of telemarketer you are"
"I'm wearing pants and a blouse"
"What colour is the blouse?"
"White, why"
"I'm not wearing anything. Want to know what I'm doing?"

beep beep beep!
AnswerID: 187208

Follow Up By: Member - Brian (Gold Coast) - Saturday, Aug 05, 2006 at 07:52

Saturday, Aug 05, 2006 at 07:52
ROTFLMFAO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Reply By: Member - Brian (Gold Coast) - Saturday, Aug 05, 2006 at 08:02

Saturday, Aug 05, 2006 at 08:02
I have been angry, rude, abusive, etc etc at different times to telemarketers, but nowadays I don't get "up" anyone.

It ain't worth it.

After all, they have your details. They know where to find you. You don't even know their name.

So I politely say thanks, but no thanks...... and hang up.

I have had some battles over the years with them, but the funniest moment was actually door knocking Baptists about 16 years ago..... just after my eldest son was born, I was being Mr Mum on a Saturday while SWMBO went shopping and had just settled First Born in for his morning nap when there was a very loud knocking on the front door..... I glanced out the front window on my way to the door and could see two guys with Baptist Church badges with their names on them etc.... I opened the door and they started their spiel.....

"Good morning, I'm Harry" Says the first one

"And I'm George" says the second one.....

"And I'm Not Interested !!!!" says me straight off the cuff....... shutting the door.

I thought about it later and gave myself a pat on the back for being so quick witted!

Rude....... but quick witted!

Cheers

Brian
AnswerID: 187223

Follow Up By: Member - Davoe (Nullagine) - Tuesday, Aug 08, 2006 at 14:47

Tuesday, Aug 08, 2006 at 14:47
same I dont bother even saying no thanks if they are indian - just hang up, I dont consider it rude I dont want to hear them and they dont want to waste their time
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Reply By: bigcol - Saturday, Aug 05, 2006 at 10:10

Saturday, Aug 05, 2006 at 10:10
I had some un-solicited Faxes sent to me. Some were up to a dozen pages long.

What i did was grab there front page and the next page. Tape it together. Put one in the documant feeder on the fax and then tape the two ends together to form a loop and then i sent that back to them. After about an hour and half of the 2 sheets of paper doing laps through the document feeder i then sent it to them.

Needles to say i have never got another fax from these companies
AnswerID: 187238

Reply By: Member - Ian W (NSW) - Saturday, Aug 05, 2006 at 11:09

Saturday, Aug 05, 2006 at 11:09
Telemarketing is a real science, the calls are invariably monitored by computer so as to gauge the operators efficiency/success rate. Telemarketers are continuously reminded that if they keep you talking long enough you will soften and assent to there request, however that bloody computer is still monitoring the operator who has a set number of calls/sales to meet each hour.
Many, many many telemarketers are forbidden to terminate a call, remember once again the computers recording all, and this is where you drive the bastards mad.

When you get that telemarketing call you tell the operator "Just a moment, I'll be right back".

Put down the phone and do something else. Now after half a minute the operator is getting frantic, time is slipping away, they are falling behind on their hourly call rate and really want to get on to another number but, they are not permitted to terminate the call.

Yeah, It's cruel I know, but no more cruel than phoning me as I sit down to the dinner table.

Ian
AnswerID: 187249

Follow Up By: Member - andrew B (Kununurra) - Saturday, Aug 05, 2006 at 11:43

Saturday, Aug 05, 2006 at 11:43
Telstra don't have this policy, we can't even get Please stop callng me out and they have hung up on us, great way to win customers back.
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FollowupID: 444469

Reply By: Member - andrew B (Kununurra) - Saturday, Aug 05, 2006 at 11:45

Saturday, Aug 05, 2006 at 11:45
Thanks to all responses. Plenty of fun things to try in all of the above. If enough do it, they will start to loose money & may even stop.

Thanks andrew
AnswerID: 187256

Reply By: G.T. - Tuesday, Aug 08, 2006 at 12:26

Tuesday, Aug 08, 2006 at 12:26
If you enjoy baiting them, go for it. All I do is give them the stiff finger greeting ( they can`t see it ) all they hear is the click when I use my stiff finger to hang up with. Works evey time, I don`t have to listen any further than their ` hello my name is` Regards G.T.
AnswerID: 187830

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