WARNING!
Do you subscribe to an Anti-Virus product for your PC?
What brand is it? Did you buy it on-line?
Let me warn folks about an unsavoury (and illegal) practice I have just had with McAfee.
Some 12 months or so ago, I ordered a copy of McAfee VirusScan and paid on line with my credit card. Since the original purchase, I had an issue I tried to communicate with McAfee and after getting zero response, deleted the product in favour of another from one of their Competitors. I also disliked the advertising pop-ups continually received when updating virus signatures. (You need to have pop-ups turned on to receive the appropriate menu screens)
About three weeks ago, I received an email from this Company informing me that they were going to invoice me for a renewal for the VirusScan product using the Credit Card details they had on file and if I chose to cancel this transaction, to send them an email informing them of my decision to cancel the renewal and they would reverse the credit charge.
Has anyone with this product ever tried to communicate with McAfee?
I tried the email notification, without success. In frustration I eventually discovered an Australian Customer Service number which I promptly rang and voiced my displeasure of the Company’s illegal and unauthorised use of my credit card account, demanding cancellation of the renewal and deletion of any of my details on their Web site.
Well folks, I have just received credit for the transaction in my account, but NOT for the same amount they originally invoiced me.
The original charge was for $68.14….the reimbursement was for $63.72…..a shortfall of $4.42. Ringing the Customer Service number again last night, I was advised there was nothing McAfee (Australia) could do. This was “bank charges” incurred for the transactions. B U L L S H ! T. More than likely a difference in US to AUS exchange rates and something McAfee should have included in their reimbursement.
It was not so much the $4.42 cost I ended up out of pocket, but the blatant misuse of my credit card in the first place for a product I did not want and didn’t ask for and the frustration of trying to communicate with them through a Web site mechanism that does not work.
Naturally I will NEVER buy anything from this mongrel Company again and advise anyone who has purchased a product from them to be very careful of what they may have got themselves into.
I still don’t know if my details have been erased, but any further abuse by this unsavoury Company will bring about Court action via my Bank, for illegal use of my Account.