GU service items

Submitted: Tuesday, Oct 24, 2006 at 20:18
ThreadID: 38792 Views:2399 Replies:11 FollowUps:11
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Newby here! could anyone please advise if the air cleaner on my 2000 gu patrol (3.0 ltr turbo d) should have had the air cleaner element replaced at a 140 000 km service. The service was performed by a local perth nissan dealer and I strongly suspect that the price paid should have included this basic item.

After getting the car home, I checked the element and found the thing caked with road grime and junk inside the housing. Should they not have at least blown the airbox out and given the cleaner a going over at this "bigger than normal service"?

Cost of service: Quoted $458.00, after voucher discount I paid $395.00
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Reply By: Trevor R (QLD) - Tuesday, Oct 24, 2006 at 20:31

Tuesday, Oct 24, 2006 at 20:31
Basically the same as a 20000km service IMO. Air cleaner should be replaced on a need basis in my opinion, and by the sounds of it yours needed it (your gut instinct is generally right if you think it needed changing). No sense wasting money just cause the books say it needs a new air filter.

I still follow a basic 5K oil change, 10K oil + filters, 20K= 10K service + other filters as needed and valve clearance, 40K oil +filters + bearings + other fluids + usual 20K service. Even after 275000km.

Hope this helps.
AnswerID: 200755

Follow Up By: Member - BBB - Wednesday, Oct 25, 2006 at 05:47

Wednesday, Oct 25, 2006 at 05:47
Trevor

I repace my air filter every 1000k at around $20.00 i think its its worth it or do you think that is an overkill.

BBB
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FollowupID: 459935

Follow Up By: Trevor R (QLD) - Wednesday, Oct 25, 2006 at 08:57

Wednesday, Oct 25, 2006 at 08:57
BBB,

I presume you mean 10000km. I think the air cleaner replacement has a lot to do with driving conditions as to the frequency you need to change it. Real dusty driving or a lot of sand driving I think the filter needs more frequent change (say 10 or 15 thousand k's) but for normal highway driving I think you can get a lot more than this in my opinion.
Also depends on how long you wish to keep the car. If it's a keeper then replace more often to preserve the life of the car. I have actually gone K&N and with around 100000km on this filter I think it is about to start saving me money shortly, so this sort of filter is not for those who change cars every 100000km or so.

Cheers Trevor.
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FollowupID: 459967

Follow Up By: honestjohn - Wednesday, Oct 25, 2006 at 19:48

Wednesday, Oct 25, 2006 at 19:48
i have a GQ 4.2D after market turbo fitted,265000km's change both oil filters fleetgard LF3314 and oil penrite diesel every 5000k'ms never had any dramas.it all comes back to regular maintenence how long your engine will last
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FollowupID: 460088

Reply By: Truckster (Vic) - Tuesday, Oct 24, 2006 at 20:32

Tuesday, Oct 24, 2006 at 20:32
I would say without doubt..

but if your unsure, call the dealer as a propective customer waiting to book in your car, ask them what you get for 140k klms service.. or call another dealer and do same
AnswerID: 200756

Reply By: GQ_TUFF - Tuesday, Oct 24, 2006 at 20:35

Tuesday, Oct 24, 2006 at 20:35
I should think so, years ago I put a car in for a service at a holden dealer here in syd, I put marks on things that should have been replaced....low and behold oil and fuel filter not done...invoice had oil and fuel filter on it, I was 18 at the time so I think they thought they could pull one on me, I went ballistic and mentioned to service manager that the authorites would love to know about this fraud...next 2 services free and all items replaced at those services. Watch em like a hawk!!

Cheers
Stefan
AnswerID: 200757

Reply By: David from David and Justine Olsen's 4WD Tag-Along - Tuesday, Oct 24, 2006 at 21:27

Tuesday, Oct 24, 2006 at 21:27
In my view the aircleaner on a 4wd should be inspected at every service and if necessary replaced or at least cleaned. Complain.
AnswerID: 200770

Follow Up By: Member - BBB - Wednesday, Oct 25, 2006 at 05:59

Wednesday, Oct 25, 2006 at 05:59
David

I ran into you at Charters towers at the BP and you gave me some measurements for the bottom of the tyres that where recommended for traveling on different surfaces rather than using pressure.

Would you mind posting those to me as on the trip I misplaced the book I rote them in.

Thanks

Brad
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FollowupID: 459937

Follow Up By: Kev M - Wednesday, Oct 25, 2006 at 06:00

Wednesday, Oct 25, 2006 at 06:00
I've had a similar problem here in Sydney, They didn't grease the upper steering linkages and a few other points so after going back 3 times they finally got it right after I got into the pit with the service manager and told him how to do it. He reckoned that they couldn't reach it. So all I did was remove the bash plate and low and behold there was enough room to reach the upper steering linkage. There turned out to be another problem, the oil filter was leaking as well, They had cross threaded it.
So 24 hours later and quite a bit of abuse to the actual owner. The so called mechanic was sacked and I have never been back.
They still have me on the books and regularly call me to say that the 4b needs a service, they just don't get that once bitten twice shy. After the owner said that he couldn't guarantee that it wouldn't happen again.
Never trust a dealer to service correctly.
Cheers Kev
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FollowupID: 459938

Follow Up By: David from David and Justine Olsen's 4WD Tag-Along - Wednesday, Oct 25, 2006 at 06:22

Wednesday, Oct 25, 2006 at 06:22
BBB.

G'day.

I replied to your PM

Hope the travels went well.
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FollowupID: 459944

Follow Up By: David from David and Justine Olsen's 4WD Tag-Along - Wednesday, Oct 25, 2006 at 06:27

Wednesday, Oct 25, 2006 at 06:27
Kev M

I had a similar experience, sort of.

A rperson I know is the manager of a dealer service operation. He was coming with me on a trip so offered to service my car himself on a Sunday. So it was just me and him doing the job. He went to grease various bits and found that no grease gun in the shop would fit onto some nipples. God knows how his mechanics were doing the greasing.

David
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FollowupID: 459945

Follow Up By: hl - Wednesday, Oct 25, 2006 at 13:19

Wednesday, Oct 25, 2006 at 13:19
You will also find that some grease points require different grease on some vehicles... what's the bet that the same stuff is used everywhere?

Had my share of surprises with dealer service.. never ever trust them to do the right thing!

Cheers
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FollowupID: 460006

Reply By: Bilbo - Tuesday, Oct 24, 2006 at 21:29

Tuesday, Oct 24, 2006 at 21:29
To a degree it depends on what is on the Nissan schedule for the 140,000 kms service. If you've got the Nissan service schedule book it will tell you. If it's there, scheduled, then it should have been changed or at least checked.

Using the same yardstick, i.e the Nissan service book, have a look back at previous services that have been done and see when the air cleaner SHOULD have been checked or cleaned. Than have a look at who did THAT service and then think back about what sort of driving and terrain you've been driving over since that last service that would make an air filter get so dirty.

As an ex-truck diesel fitter, I make it habit to check any cleaner on any service. AIR is vital to a diesel. They consume up to 6 times more air than a petrol engine.

Any mechanic worth calling a mechanic would check an air cleaner. In future, I'd go elsewhere to have the servicing done. Go back to the people that serviced it, tell 'em what you've found & tell 'em you'll be going elsewhere in future.

Remember, servicing is where main dealers make thier money. If they lose business like this then the whole dealership loses money.

I've taken 'em on several times and won every time. Why? Because they're slack, lazy and seem to think that they know more than most car owners.

Bilbo
AnswerID: 200771

Follow Up By: David from David and Justine Olsen's 4WD Tag-Along - Tuesday, Oct 24, 2006 at 22:11

Tuesday, Oct 24, 2006 at 22:11
Not sure they are slack and lazy, in my view there is a ismatch between customer requirements and dealer requirments.

Members of my family are responsible for management of a dealer and service department, and I know that the goal is maximum vehicles through the door. That is in direct opposition to good servicing. It is the same argument as with customer service (ha) organisations that pay their customer service people based on calls taken rather than on problems solved. The result is ...problem too difficult...sorry I can't help you, because I want easier calls that get me my commission.

Cheers
David
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FollowupID: 459902

Follow Up By: Bilbo - Tuesday, Oct 24, 2006 at 22:30

Tuesday, Oct 24, 2006 at 22:30
David,

"Not sure they are slack and lazy, in my view there is a ismatch between customer requirements and dealer requirments."

Same thing expressed in different terms. "Laziness" is just another term for self-interest. Self-interest in any service type business will lead to business failure - eventually.

Bilbo
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FollowupID: 459908

Follow Up By: David from David and Justine Olsen's 4WD Tag-Along - Wednesday, Oct 25, 2006 at 06:21

Wednesday, Oct 25, 2006 at 06:21
I see your point. What I was trying to say though is it isn't any single person or group of persons that is lazy, it is a systemic problem, and the problem arises because the business uses in my view the wrong measure of success.
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FollowupID: 459943

Reply By: David from David and Justine Olsen's 4WD Tag-Along - Tuesday, Oct 24, 2006 at 22:12

Tuesday, Oct 24, 2006 at 22:12
ismatch=mismatch
AnswerID: 200778

Reply By: joc45 - Tuesday, Oct 24, 2006 at 22:18

Tuesday, Oct 24, 2006 at 22:18
Banshee,
I had the same trouble with a Nissan dealer in the Perth northern suburbs. Air cleaner was supposed to be changed or at least checked at the 20,000 interval. I had hit an emu a few weeks before the service, and some weeks after the service I found the air cleaner chock-full of emu feathers.
So much for their service quality. I notified Nissan Melb and changed dealers after that and have never been back to that dealer.
Gerry
AnswerID: 200781

Reply By: Chaz - Tuesday, Oct 24, 2006 at 22:58

Tuesday, Oct 24, 2006 at 22:58
The dealer will only change the air filter at each major 40,000k service.
I use to ask the dealer to do it at each service and I was happy to pay, but they still wouldn't change it, needless to say, they don't do my regular servicing anymore.
I change mine every 10k, particularly after driving in dusty conditions.
It's cheap insurance.
Chaz
AnswerID: 200789

Reply By: banshee1 - Tuesday, Oct 24, 2006 at 23:10

Tuesday, Oct 24, 2006 at 23:10
on ya guys for the help, I think I'll ring them tommorrow to grill them about the "oversight"
Maybe I'll get a free ellement...... ha ha ha ha ha
AnswerID: 200792

Reply By: Kumunara (NT) - Wednesday, Oct 25, 2006 at 09:37

Wednesday, Oct 25, 2006 at 09:37
I use a K&N air cleaner element. That is cleaned and rechaged at every service.

The K&N air cleaner element is not recommended for off-road use. I carry a spare air-cleaner element and use that when off the black top.

An after market air cleaner element can be purchased for under $20-00 for the 4.2TD. I don't know the cost for the 3.0 ltr. I do this because of advice received from a Diesel Mechanic in regards to the importance of having a clean element to ensure air flow.

I have had the same problem when my vehicle was serviced by a Nissan Dealership (plus more). I checked the air cleaner element and it was caked in red dirt.

For $395 you would expect that they would have replaced the air cleaner element. I would be letting the Nissan Dealer and Nissan Customer Service that you are not satisfied.
Life's great and it just keeps getting better

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AnswerID: 200821

Reply By: arewelost - Thursday, Oct 26, 2006 at 00:22

Thursday, Oct 26, 2006 at 00:22
hi banshee1
sounds like they should of changed it we are in perth on your next service shop around the nissan dealers there can be a big differance in the price i have found midland to be good on service and price
cheers steve
AnswerID: 200966

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