Tuesday, Nov 07, 2006 at 18:06
Sorry to hear about your dilemma, Norm.
The thing is, some businesses want you to come back, ie F&S. Others don't give a rats.
One point well known in marketing circles is how people report service standards. For good service, they might tell 1 or 2 friends. For poor service, they tell at least 10. And that was before the advent of the net!
The net significantly amplifies the poor side of the equeation. Lets face it, most people go to the net for help when they have a problem with something.....
Now I'd say quite a few people here are having second thoughts about buying a Kipor.
I'm getting solar on the new van, and also getting a 2Kva gen down the track. I was all but sold on a Kipor until today. Now if, lets say you wrote back and said "jeez, the importer was fantastic! They're gonna replace the inverter out of warranty as a goodwill gesture" I would have probably been even more swayed towards the Kipor.
A replacement inverter would have cost the importer bugga all. The goodwill will cost 'em heaps more! :-)
Guess what generator I'm NOT buying?
Thanks for the heads up, Norm.
FollowupID:
463158