can of worms :) warranty
Submitted: Friday, Dec 01, 2006 at 01:54
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Member - extfilm (NSW)
Hi all Waeco vs Engel....... I am sure I am about stir up another can of worms.......
I was informed today after taking my waeco battery to an autherised service centre in
sydney....... The dude from the repair centre told me "The RAPS 36 (battery) would not be covered by warranty" Waeco will call me???? Still waiting after a full business day.
It is just under 3 months old and has only spent 3 weeks on the back of the ute. I have 2 of them and the other is fine.
I sent a post recently about one of them not working........ Have found out waeco will not cover it under warranty because it had
water in it :(
Cannot understand how when both of my waeco batteries sat on the back of the ute and only 1 has
water in it??????? Both used to sit proudly under the tarp and kept reasonably dry...... if one got wet then the other did.......
Now here is the clincher My Engel that has sat on the back of the ute for 3 years (Even goes through car washes) without a problem and has only in the last 5 months had a tarp to give it a home and I can still call my bourbons, frobons.
I have seen adverts on cable with the battery and a fridge being set up out side....... HHHHMMMMMM Is this false advertising???????
I am very much looking forward to speaking to Waeco and depending on the outcome depends on my
views on waeco products........ I am thinking I am now glad I bought an engel fridge. A mate of
mine bought a waeco fridge at the same time I got the batteries........... I am looking forward to see if his lasts the distance.....
Has anybody else had any dealings with waeco warranty?
Reply By: Member - extfilm (NSW) - Friday, Dec 01, 2006 at 02:22
Friday, Dec 01, 2006 at 02:22
Oh and by the way I will be letting everyone know what the outcome is :)
AnswerID:
207879
Reply By: Member - Peter D M - Friday, Dec 01, 2006 at 05:24
Friday, Dec 01, 2006 at 05:24
sorry to here of your problem but why don't you ring waeco yourself on their free call number.
unfortunately a 1 day wait for a response is not a long time anymore.
i have an engel but mates have waeco's and no problems
cheers peter
AnswerID:
207883
Reply By: johnny - Friday, Dec 01, 2006 at 10:01
Friday, Dec 01, 2006 at 10:01
im still trying to sort
mine out when it died after 2 days
funny how they have my money and i still have no product
people who have read a past
forum knows which one it is
i hope i have it before christmas as thats what i brought it for (for the holidays)
turned out to be one of those polly fuses but i still said i wanted a new one as it only lasted 2 days
funny thing was waeco stated it was from low power which causes the fuses to blow BUT! it was running on 240 mains the whole time i was trying it out
will let every one know when it is all sorted
if you have a waeco i would get that fuse checked as they are only 5 amp fuses they replace them with 6 amp and is suppose to fix the problem
AnswerID:
207912
Reply By: longJohn - Friday, Dec 01, 2006 at 10:31
Friday, Dec 01, 2006 at 10:31
What I always thought, weaco = dodgy, So glad I got a engel from the start. Had
mine for 3 years been on 6 fraser island trips (rough) and never even hinted at a problem.
AnswerID:
207919
Reply By: DaveNQ - Friday, Dec 01, 2006 at 10:55
Friday, Dec 01, 2006 at 10:55
I don't have an Engel or a Waeco so have nothing to gain. My next door neighbour is an authorised repairer for both fridges here in
Cairns, and he says the Engel warranty and back up support leaves the Waeco's for dead. His hire fridges are Engels.
AnswerID:
207925
Reply By: crewser - Friday, Dec 01, 2006 at 12:05
Friday, Dec 01, 2006 at 12:05
From my experience with them (wako) there back up support is a joke. don`t know if engle`s is any better as I`ve never had a problem with my 2 engle`s.
AnswerID:
207953
Reply By: Gramps (NSW) - Friday, Dec 01, 2006 at 16:13
Friday, Dec 01, 2006 at 16:13
Had one problem with
mine - a snapped 12v pin on the fridge. My fault for not strapping the thing down securely on a roughish trip.
Anyway, tried to get it fixed by a service agent in western
Sydney. Was able to contact him once by phone then he disappeared off the planet. Did not return multiple phone calls and nowhere to be seen at his place of business (or anyone else for that matter ????? ).
Found another agent at Silverwater. Fixed problem under warranty for no charge and has been working fine for six months.
For me, it's just as good as any other fridge and a damn sight cheaper than most.
AnswerID:
208003
Reply By: On Patrol - Friday, Dec 01, 2006 at 16:40
Friday, Dec 01, 2006 at 16:40
I cannot believe this shyte!!!
Contact Waeco on their service line and talk directly with them, not some fridge mechanic that can be giving you false info.
My personal experience with Waeco warranty is excellent and prompt.
Dont belive all the garbage sprouted by folk that are trying to justfy spending $$$$$ more on their Engle.
AnswerID:
208009
Follow Up By: The Explorer - Friday, Dec 01, 2006 at 21:26
Friday, Dec 01, 2006 at 21:26
"Dont belive (sic) all the garbage sprouted by folk that are trying to justfy (sic) spending $$$$$ more on their Engle (sic)".
No actual interest in discussion but to keep balanced view...
Don't believe all the garbage sprouted by folk that are trying to justify not spending $$$$$ less on their Waeco.
Cheers
Greg:)
| I sent one final shout after him to stick to the track, to which he replied “All right,” That was the last ever seen of Gibson - E Giles 23 April 1874 Lifetime Member
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Follow Up By: wazzaaaa - Friday, Dec 01, 2006 at 22:58
Friday, Dec 01, 2006 at 22:58
On patrol, good on you, have to agree the miss information in this thread is 10 out of 10, I have an old engle and a 6 year old waeco and by far the 5 year waeco warranty is far superior to the engles and as far as performance goes the waeco wins hands down. Got to try both instead of knocking one.
Wazza
FollowupID:
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Follow Up By: wazzaaaa - Friday, Dec 01, 2006 at 22:59
Friday, Dec 01, 2006 at 22:59
Bought AGM batterys though
FollowupID:
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Follow Up By: The Explorer - Friday, Dec 01, 2006 at 23:55
Friday, Dec 01, 2006 at 23:55
"miss information"
You married one as
well did you?
Cheers
Greg:)
| I sent one final shout after him to stick to the track, to which he replied “All right,” That was the last ever seen of Gibson - E Giles 23 April 1874 Lifetime Member
My Profile My Blog Send Message
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FollowupID:
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Follow Up By: On Patrol - Saturday, Dec 02, 2006 at 06:57
Saturday, Dec 02, 2006 at 06:57
Hey Explorer
I sure did!!!!
Thanks for the spelling lesson mate.
FollowupID:
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Reply By: cackles - Friday, Dec 01, 2006 at 16:59
Friday, Dec 01, 2006 at 16:59
As I have written before, we had a continuing problem with our 4 month old cf-60 waeco's preference was for continuing repair,
mine was replacement of fridge.
I kept an even tone with him and kept pushing for my new fridge and eventually got it.
They are tough to crack, but the problem I can see you have is proving it. Your story sounds believable enough to me but like any warranty, insurance company or bank you will be hard pushed to prove it was they're fault.
give em hell and I hope you win it.
Cackles
AnswerID:
208017
Reply By: Member - andrew B (Kununurra) - Friday, Dec 01, 2006 at 23:18
Friday, Dec 01, 2006 at 23:18
Unfortunately I think it has more to do with the agent or dealer than the company.....my cf80 is about 8 months onl and I noticed there was a bit of a bulge in the lid, its a bit delaminated from the insulation. wouldnt effect performance much, but mentioned it to the mob I got it from and they orded in a new one strait away, and they quoted waeco in saying it was unaceptable and must be replaced, so I think I have had great warrantyservice form waeco
Cheers Andrew
AnswerID:
208084
Reply By: Mad Dog - Vic - Saturday, Dec 02, 2006 at 08:19
Saturday, Dec 02, 2006 at 08:19
It's amazing that the Engel Waeco discussions still continue. It pretty bluddy obvious to any blind duck whose's been following this for a few years that there's a world of difference between the two products, so which is superior?....now come onnnnn
AnswerID:
208106