This a copy of an email that I sent to Powerlite Generators in
Sydney.
I purchased this machine thru an Ebay reseller with a Powerlite warranty on the 15th of August 2005,
During the ensuing 12 months I ran the Generator (using Smart Throttle) to operate a Waeco 40 litre refrigerator thru a Waeco Mobitronics Rectifier and a Woods Automatic
3 Stage Battery Charger.
On the two occasions that I ran the machine (for about two hours per time) it operated without problems, In August this year whilst away North of
Brisbane I attempted to use the machine and it would not start, drained and refilled with new fuel, cleaned the spark plug, and checked the air filter and oil level, still would not start.
Powerlite advised contact the
Brisbane repairer, Contacted them and was advised to take it to them, unfortunately we were away at the time and when we got the machine to them it was 4 days out of warranty.
When I next contacted the
Brisbane repairer, I was informed that Powerlite had rejected the claim, this I accepted, I hope this was due to the machine being purchased thru a reseller!
Rang the
Brisbane repairer several times during the next two weeks and was told they would ring back when they had fixed it, or they had found it, or the bloke that was doing the work had returned to the workshop, but never received one return call, the only contact I had with the
Brisbane repairer was instituted by me, when I finally got a positive response from them they said – yours is the 2KVA one isn’t it.
During the next month I started the Kipor with a 60W bulb connected on two occasions for about ten minutes each time, no problem.
Connected and started the machine attached the same fridge and battery charger at Calliope everything operated as it should for about 30 minutes, when the machine suddenly increased revs considerably, when I went out to check the Green output lamp was operating but there was no output to the fridge or BC, shut down the machine and left it till morning, next day tried again with the same result.
Rang the
Brisbane repairer to ask advise to be told they will ring back when “someone comes in”, once again no contact, three hours later I rang again to be advised that they had not heard of that problem before but, if I bought it in they would look at it ”Problem” by this time I was in
Rockhampton, OK , I asked if they had an agent or repairer in Rocky, answer was “I will find out and ring you back, can I have your phone number “ duly given,
Four hours later still no call and I had to leave
Rockhampton and now have no mobile coverage for the next week.
Please is there a repairer in Queensland that cares!!!!
The previous part of this letter was written whilst I was away North and although I have cooled down somewhat on rereading it I can see that the major problem I have probably does not concern you, regardless I would like to have the machine repaired and operating as it should.
I have just returned home from my trip that was somewhat spoiled by the generator problems.
I have set up the Kipor and caravan and operated the system as usual ( Waeco and BC), I have had it running for 35 minutes now it appears to be running a bit “rough” and twice it has increased revs almost as if the Smart Throttle switched off and then after this time I switched on a 15W bulb the generator immediately over revved, to a level that I think is higher that normal running revs, and the output indicator was still lit but there was no power to any of the loads.
I am sure that the 1KVa Kipor should be capable of handling the Waeco and a normal caravan 3 stage battery charger plus at least a small bulb without as much trouble as this one seems to have.
I would like to know if you can recommend a repairer in
Brisbane that is able to fix this machine.
Thank You
Ten Minutes after sending this email I recieved a call from Powerlite explaining that they no longer have a repairer in
Brisbane but they were prepared to ship the genny down to
Sydney, repair it and send it back, on the day that I contacted the transport company the truck arrived to pick up the Genny (
well done 1st Fleet), the machine has since been returned after having undergone a Major overhaul and I am more than happy to recommend Powerlite to anyone contemplating the purchase of a Generator.
P.S. The email has been edited to protect the guilty!!!
eerfree