Back in Novemver, I posted about my Kipor 1KVA gennie that had died after about 15 months. Link to thread if interested:
Site Link
In summary, it seemed the inverter was stuffed, which is the most expensive part of the gennie. Quote for repair was close to the cost of a new one. Retailer where I bought it was not interested, but at least gave me the mobile phone number for the importers rep in the area.
The importer was Primus. They gave me no assurances, but said they were prepared to have a look at it and give me a response. They have a central service centre in
Melbourne.
I took the gennie to a Primus warehouse in
Brisbane in early December (waited till we were going that way as it is about an hour from
home). I got a call a couple of weeks later from the
Melbourne workshop. Apologised for the delay (seems
Brisbane waited till they had a full pallet to go to
Melbourne). We discussed how I had concluded the inverter was stuffed (had a local generator workshop look at it and that was thier diagnosis). He said he did not have a new inverter, and since my gennie is out of warranty, if would be difficult to order one in. He said that he did have a fairly new Kipor in the workshop with a siezed motor and he would see if he could get the inverter from that.
A couple of days before Christmas he called back to say he had replaced the inverter and that after 20 minutes running under load, it seemed to be working fine. With Christmas on the way, it might be a week or two befor they could get the gennie back to Queensland.
Gennie is now back in Queensland. The Primus salesman who
services the
Gold Coast will be down my way next week and says he will deliver it for me.
I'm not happy that the gennie died in the first place. Not happy with the retailer who showed no interest. A bit disappointed that it took so long to be resolved.
But overall, I'm very happy that Primus has backed their product and repaired my gennie at no cost to me. Once they had the gennie, their people were helpful and happy to share progress and possible outcomes. I'm also happy that their salesman is going to deliver to save me the 2 hour return trip.
Overall a good outcome.
Kipor has at least 3 importers into Australia. Service and support is a matter for each importer, which is probably not a great set up. But as far as Primus goes as an importer, I'm now happy with their service and back up.
If my view changes once I get the gennie back and give it a work out, I'll let you know.
Norm C