dealer servicing

Submitted: Tuesday, Mar 20, 2007 at 12:51
ThreadID: 43442 Views:1971 Replies:7 FollowUps:3
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i wont mention the name of our local holden dealer but today was quite funny with two customers.
first customer didnt turn up on time so we gave them a call to make sure they hadnt forgot there jack was booked in for a service.
oh i wont be able to come in today i took the car in to get the recall on the injectors done.they fixed the injectors but the fuel pump has packed it in and its going to cost you $ way he says i drove it in here 3 days ago and it was fine.just pay us the $800 and claim it back from hes in a bit of a blue at the moment.
second customer has an 04 rodeo v6.
comes in for 110000k service because holden told him they should do the services untill the waranty is out.well waranty is out now.
so far today ive found big leak between gerabox/transfer case been there for ages by the looks of it .exhaust broken and front shockers look like they have been stuffed since new.
now not a holden but yesterday i had a kia sportage full service history from local dealer.
well out waranty but i had to turn the tail shaft grease nipples to be able to grease then 166000ks and never been greased.
now ive gotta go back and see what else i can find on this rodeo.
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Reply By: Steve63 - Tuesday, Mar 20, 2007 at 13:42

Tuesday, Mar 20, 2007 at 13:42
I'd believe it. When we had a Jack every service created an issue. They had three shots then I went back to the old mechanic. The local Toyota dealer seems to be doing better. All parts claiming to be new have been replaced (I mark them so I know). They also seem to know more about their 4wd's. The Holdern dealer I went to didn't seem to understand them. The "If it breaks we will fix it" attitude sucked as they don't pay the recovery costs to get the vehicle back to civilisation.

AnswerID: 228562

Reply By: Im.away - Tuesday, Mar 20, 2007 at 14:00

Tuesday, Mar 20, 2007 at 14:00
Ah yes Jackaroos! I had two, one for the missus and one for me. So many things went wrong with these vehicles, especially after the warranty ran out. Funny thing was, nearly every thing that went wrong, went wrong on both vehicles. After talking to owners later we find that they were having the same things go wrong. You get the impression that these problems should have been subject to recall notices - but no, we just paid our dough to the dealer to have them fixed.

We did get a recall once - after we had already paid to have them item repaired on both vehicles. Both were sold with the "check engine" light up, both of which were the Throttle Positioning Indicator.

Geez the Holder dealer made some dough out of us with those cars. Never again!

The Paj we got to replace one of the Jackaroos never, ever got serviced by the dealer and they only got it when something broke under warranty.
AnswerID: 228566

Follow Up By: Angler - Tuesday, Mar 20, 2007 at 23:28

Tuesday, Mar 20, 2007 at 23:28
Same thing happened to my mates Kack. throttle position indicator. Very expensive for what it is. I pulled it apart and cleaned it and it hasn't failed for some time now.
Seems oily gunk gets into it and upsets the contact with the wiper.

FollowupID: 489440

Reply By: Kevern - Tuesday, Mar 20, 2007 at 15:15

Tuesday, Mar 20, 2007 at 15:15
Personnally I think you should name the dealer. places like this should be named and shamed as they give all mechanics a bad name. Just my opinion
AnswerID: 228579

Reply By: Member - Bruce and Anne - Tuesday, Mar 20, 2007 at 16:41

Tuesday, Mar 20, 2007 at 16:41
nowimnumberone, you have brought up a problem with this Rodeo, oil leaking between the gear box and transfer case, did you and if so could you tell me how you fixed it please. The gear box/transfer case in my MU is doing the same thing and has done so for some time, but seems to be getting worse. So any help would be great thank you.
Cheers Bruce.
AnswerID: 228600

Follow Up By: nowimnumberone - Tuesday, Mar 20, 2007 at 18:02

Tuesday, Mar 20, 2007 at 18:02
today we only let the customer know of the problem and see what they want to0 do.
the other guy at work does all the gearbox/diff work and tells me its only a gasket in most cases.remove transfer case replace a cpl of seals and a gasket.
FollowupID: 489346

Follow Up By: Member - Bruce and Anne - Tuesday, Mar 20, 2007 at 19:07

Tuesday, Mar 20, 2007 at 19:07
Thanks for that, cheers Bruce
FollowupID: 489359

Reply By: Sand Man (SA) - Tuesday, Mar 20, 2007 at 16:48

Tuesday, Mar 20, 2007 at 16:48
Funny thing,

I was going to let this topic go, but as I'm laid up at present and have nothing better to do, I thought, why not give some feedback.

I have had no trouble from the Jackaroo, or the long time Holden Dealer I've had the last oh, twelve vehicles services at, most of them lease cars. My wife too!

Just goes to show, one can be "lucky", or "unlucky" as the case may be.

If you are not happy with your dealer, any dealer, Holden, Ford, Mitsubishi, Toyota, Nissan, whoever, there are avenues to escalate your problems to.


I'm diagonally parked in a parallel Universe!

My Profile  My Blog  My Position  Send Message

AnswerID: 228602

Reply By: Steve - Tuesday, Mar 20, 2007 at 20:02

Tuesday, Mar 20, 2007 at 20:02
Doesn't really matter what brand - there's bad Holden, Ford and Yota etc as well as good uns. Our local Holden happens to be a bit of a shocker. Depends on the staff & management. Just like the bloke on here the other day with his RTA horror story. I reckon our local (Sydney area) mob would've fixed him up. Top people. Whenever something's not quite what the rule book says, they actually apply a bit of commonsense and fix it up.
AnswerID: 228657

Reply By: Member - Robert A (QLD) - Wednesday, Mar 21, 2007 at 02:38

Wednesday, Mar 21, 2007 at 02:38

I've been a Holden person all my life. Had pretty good service until the last few years. I feel Holden has gone to S**t. What broke the camel back was. My mother has never had a new car. So being a good son I asked what was her favourite car was.
She told me she loves the Holden Barina, so off I go to the local Holden dealer.
I put down the deposit and told the car will be here in a week as it is on the dock in Brisbane waiting for its I.D plates. This was good as my mother's had no idea what I was up to and her birthday was only 2 weeks away. What a great surprise this would be.

1 month later the cars shows up at the dealer. All I could give my mum on her birthday was the brochure, She was over the moon though. But all the promises from Holden broken.
The stories they told changed every time I rang up. They just tell you what you want to here. I could have gotten the car on the showroom floor from a out of town dealer, but like to give local people my business. I was also told that when the car was serviced she would get a car for the day. After 3 services this has still not happened. There total attitude is just wrong.

I have never had this problem from a Toyota dealer, Toyota always comes back washed and vacuumed. Holden they are lucky if they put on a seat protector.

So I've really gone of Holden, even though I still own a Commodore. This will be going soon for the new Aurion Presara.

I don't think I will ever buy a Holden again.

AnswerID: 228729

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