Nissan Service BAD

Jeff I was begining to think it was me, I TOTTALY agree with you mate thats exactly how I feel about them too, they just seem to walk away and give it oh well thats your fault for buying it !!! I'll never forgive the attitude of Nissan HQ they couldn't have gave a toss that we'd ploughed all our savings into a time bomb, quote: if it blows up we'll have a look at paying parts or labour WTF !!! either way we were up for thousands on top of the thousands that we'd allready paid geez thats some service, how come we have to pay for a known fault on this car when in europe they replaced the engines ??? are we sub human or something ? no mate wont be going back there again sorry but thats just me .................

I disagree with you Jeff

The dealership is selling Nissans on an agreed franchise value. The same dealer may also be selling Mitsubishi or Holden products. Dealerships go after the best deal they can get with manufacturers.

If you read the post it states: A quick phone call to the Blue Mountains Nissan service department to be told, Just bring it back in & we will see when we can look at it in the next few days"
Vince tells them he can't bring it back & is told to ring road side assistance as it had nothing to do with the service they did 15 min before.

Here you are dealing with the service department. Although you would have the inclination to blame them for the problem it isn't theirs really until proved otherwise. When the vehicle left the dealership it was running well. The problem occurred 15 minutes later.

The problem could have something to do with dodgy fuel picked up somewhere. I don't know. Communications between vehicle owners and dealership service or sales departments can go pear shaped especially in the heat of the moment.

Service bloke advises to use Roadside Assist as that is part of the puchase package.

Because the vehicle is a Nissan does not necessarily mean it is the Nissan Manufacturer's problem or their attitude.

BTW swearing on this forum gets bleeped as you have no doubt seen. You need to be clever to get away with what you want to say in derogatory terms.

Cheers

Thanks Willem, howver I am aware of the "bleeping" that's why I just let the words out instead of find alternative (been on here for many years now, used to be a member myself).

Weather the dealer in question had anything to do with it or not is beside the point IMHO.

Years ago when I used to service computers for a living, if I had a computer leave the workshop (even if it was not sold by us origionally, just gettin some work done on it) and it crapped itself 15 minutes later, even if I KNEW that is was nothing I'd done, I would still fall over myself to rectify the problem. Of course if it was nothing to do with us we would have to give them the option of us fixing it and them paying or it, but you would not tell them that you'll put it on the bench and have a look at it over the next few days!!!

You are absolutally correct, they do not know if it was them or not. That's the whole point! Until they can prove it WASN'T them they should be making this problem an absolute priority. Apart from that, they ARE the Nissan service agent as should have a priority on Nissan warranty repairs, esepcially for vehicles that are as new as this one. If not, it is Nissan at fault for not ensuring that the importance of customer serivice quality on new vehicles is maintained by THEIR nominated service centres. It does not matter wheather the Nissan dealer in question sells Hyundias around the corner, it doesn't matter if he also own a Subway store and floggs frggin sandwiches, that's got nothing to do with the fact that he is a Nissan dealer and his responsbility is to A) his customers B) Nissan reputation for service.

If he doesn't want to make Nissan warranty claims a priority, perhaps he should change the name of his dealership to Bob's country cars or somthing.

that just connects you to N.R.M.A.

Yep, and the NRMA either fix it or tow you to the dealer.

We were given Pintara wagons for work vehicles years ago, out of about twenty at the depot I was at EVERY one failed to proceed on a regular basis.
Being techies we eventually sorted them all out by redoing the grounding straps for the engine and electronics. As has been said many blew diffs, the best one was though one of the techs was heading home on a friday afternoon the day he took delivery, at the huge mileage of less than 100k's the entire transmission and engine fell out on the road as he was taking off at the lights. Diagnosis: the rear crossmember hadn't been welded to the floorpan on one side and one engine mount had no bolts attaching it to the actual engine!!
After two close acquaintances have had 3L Patrols let go I wouldn't be going near any Nissan.
The last decent one they made was the 120Y wasn't it?

I disagree strongly.
Datsun 1600 was the last good one, it was very very good.

OK OK the 120Y may have been reliable but it looked like a hatful of fundaments.

The N series Pulsar was a great little machine,! reliability plus.

Axle.

There is a tale behind that cruise control.
It was packed up ready to be sent, with address, and I arranged to have the office move while I was on holidays, (less stress for everyone in the place that way). When I got back & into new office warehouse complex had forgoton about the cc. When it did cross my mind & I asked, no one had any idea where it had ended up. If it turns up I WILL send it,
Vince

They know it was nothing they did by the simple fact they do NOTHING on the first service only inspect things.
Maybe all that looking broke something tis after all a nissan ;)

Come on phil,
1 tank of fuel would not fill a filter........... I know for a fact that if the vechicle had half a tank then there is at least 300kms minimum. Now only 1 tank will not fill the filter with crap....... If it did there would be an uproar in the suburb that the fuel was purchased at because there would be at least 1000 vehicles broken down??????
Mate Nissan has to make excuses.....

No matter what I say, you guys will bag the dealer.
Vince has bagged them because they fixed his Navara for free.
I know you're saying the dealer is telling porkys, but tell me what has the dealer done that was wrong and deserves to be trashed on the internet?????????

BTW, I've got nothing to do with dealers.