Thursday, Jul 05, 2007 at 19:17
This situation happened to me however there was a small difference.
I had the CDMA minimax on a $49 per month plan with 20 hours a month. I migrated to NextG with Telstra Mobile, got the
orange USB Turbo Modem and asked to go on the same plan. Sweet.
Got the first bill and it said I was on 200Mb/month Plan.
I went and saw the manager at the Telstra
shop and it turned out that the customer sales staffer had mistakenly entered me on the wrong plan. I asked to be put on the timed plan (with NextG speeds you can burn 200Mb in under an hour!) and he said "no worries, sorry about that, we will change your plan".
In the month that I had had the device Telstra had withdrawn the timed plans for the Telstra Mobile Turbo Modems. You can only get data allowance plans with these now. If you want a timed plan they are only available on the Bigpond plans.
The Bigpond device is identical to the Telstra Turbo modem but is a different colour/logo and uses different driver software. With Bigpond you pay for the device upfront and then go on a usage plan.
I kicked up quite a stink as there was no way I was going to pay $54.95 (note the price increase as
well) for 200Mb a month (that I could kill in 1 hour) against $49 a month for 20 hours of all you can eat (that I signed up for).
The Telstra
Shop Manager said there was no way I could be connected to the time based plan with the Telstra Turbo modem (when Telstra withdraw a plan it just cannot be accessed by the sales staff on the computer) so he cancelled the entire service and gave me a Bigpond USB modem retail package free of charge (normally $299). I then took it home and signed up online to the $34.95, 12 month, 10 hours a month plan.
Now I am quite happy. I pay for 10 hours a month when I am not travelling and can bump up the plan to a higher allowance in months when we do longer trips. I have Cable at home so when we are not travelling it only gets used occasionally so 10 hours is sufficient. The killer though is that in that 10 hours I can download WAY more than 200Mb of data.
Like you I did not know and was not informed of the Bigpond offering when I initially upgraded from CDMA - even though they are sold in the same
shop buy the same sales staff. I would be just raising a stink about this if I were you.
In my case there was that error by the sales staff that put me on the incorrect plan so that may have helped me get what I want but you can only try! Keep at it.
Cheers
Muddy
FollowupID:
512078