Wednesday, Oct 10, 2007 at 10:19
Beware of Toyota Insurance. It is actually Swann Insurance.
When my 100s was less than a month old, I took the side out of it on a power pole in town. The accident was just stupid carelessness by me, but was on a made road, no question of speed or grog or anything illegal.
The assessor was round to the panel beaters to look at it within a week.
I then spent about 6 weeks on the phone 2-3 times a week trying to get the OK for the repairs. I was lied to, ignored, and generally treated with contempt by the insurance company. There was never any suggestion of rejecting the claim, they just refused to approve the repairs.
In the end, as Christmas was looming and we were booked to leave for Tassie on January 2, I pushed the button for the work and paid for it myself. Picked the car up the last working day before their Christmas shutdown.
It was about 4 weeks later that I finally got reimbursed.
Mongrels they were!!
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