Telstra.........grrrrrrrrrrrrrrrrrrrrr

" What is wrong with that lot ? " ,,,,,,, they pay obscene salaries and bonuses for extreme under performance ,,,,, thats whats wrong with that lot.

I have the same phone it also needs repair contacted telstra shop where i purchased it told as you have had it over 30 days not our responsibility ring ZTE FAULTS on 1800670796.... they said they will repair it but you wont have a phone for 3 weeks!!!!!!!!!!!!

The way Telstra treats it customers is different to say the least, reminds me of a dictatorship.

Glad I am not a shareholder.

You just got to love em

The Ape

my missus got the same response when she had problems with hers as she needed a phone she had to buy another

If your fridge / washingmachine / car fails, and you can't get by without it, does the seller give you a loaner for free ???????

We are long term Telstra customers and are on the 3G network. Early this year we changed from CDMA to the 3G ZTE phone. We then left on a trip to Darwin and back to Perth. During the trip we found the ZTE phone next to Useless in terms of distance compared with the old CDMA. We got home and rang Telstra and told them of our problem in a polite and friendly manner. Within a couple of days we had a new Samsung delivered to our door free of charge, only had to renew our 2 yr contract at no cost. We have since been on a couple of remote trips and are happy with the new phone coverage. After our original discussion with the Telstra person he made the comment that it was a pleasure to deal with someone who was not abusive. So therein may be a reason for a lack of cooperation between Telstra and its customers. I am pointing no fingers here but have been in business and know how ignorant some people can be. Just my thoughts anyway.
Regards Nav.

What model ZTE is it? I've been looking at the ZTE 158 (Ruggidized Tradey) and the ZTE 165 (Rural Phone).
Any comments on those.


Regards
Franga

I'm not in the mood to praise Telstra !

I got the email saying I'd reached my Bigpond monthly 10GB limit and would be limited to 64kbps.

I phoned Tech support to complain that the ONLY webpage that wasn't working was the Telstra Webmail page - they told me I'd reached my 10GB limit.

Both times they could have really impressed me with Telstra's attitude to customers, by telling me I could upgrade FOR FREE to a new contract with a 12GB limit at the same monthly charge.

No doubt they were hoping I'd update to a more expensive plan - no way - I'll be looking at plans from competitors after that little trick !

ZTE 165 here also, with a car kit. So far, as good as my old CDMA, I'll know more after a few trips over Christmas.

By the war, A MERRY CHRISTMAS AND A HAPPY, HEALTHY, & WET 2008.

One of the advantages of buying a "brand name" phone is the extra level of support you get.

Telstra are just resellers of various phone hardware.
If you buy a Panasonic phone you go to Panasonic for repair.
If you buy a Uniden phone you go to Uniden for repair.

I have Nokia mobiles because there is a Nokia Care Centre in each capital city. Expert support of their product is readily at hand.

ZTE......what the?

Put your complaint to the Telecommunications Ombudsman. At least they have to report to the Govt on how many complaints they are getting about each carrier.

Put your complaint to your local Fed Govt member - get the bast**d working, that's what we pay them for.

Put your complaint in writing to Telstra and keep doing it. I bet that they work on a theory that only 1 in 10 will complain and even less will be persistent. Just hammer them and until you get what you want.

Write to your local newspaper - no-one wants bad publicity out in the public domain.

The more of us that complain and keep going the likely you are to get a result. Remember that guy who took on Hardies and kept fighting - he got a result and didn't give up.

by complaining here it is not going to get anything done, other than let a select few know of the problem.

Karl