Wednesday, Jul 23, 2008 at 09:00
GH
interesting you should ask the question. I used a Mobile as a Modem Data Pack during our trip to
Innamincka. Hope you've got a few moments because this is going to be a Telstra rant.
When I was setting my laptop up I rang 125111 and, after getting past the Robot Slut Whore Bitch (sorry ladies but she is !!) A nice lady told me that, yes I buy the pack as a one off purchase. I don't lose what I don't use and that's virtually all that's involved.
Well that was my first mistake: believing those nameless, faceless individuals who work for an organisation where arrogance is systemic. Because of their nameless, faceless nature they have no accountability whatsoever, particularly towards we customers.
I bought the $59, 200Mb pack. After a week of low usage I rang to see how much I had used. After getting past the Robot SWB I was told 63% !! I was also told that I would keep getting a $59 data pack placed on my account FOREVER unless I rang and said I don't want it anymore.
From that moment on I asked for the operator's name and D number (staff ID) and for my call to be recorded.
A few days after that I rang again. The way to get around the Robot SWB is to say Operator, Operator, Operater repeatedly, or just swear at her. She's programmed to switch to a real live person if she's sworn at.
Now I was told by an operator, who gave me her direct number because she was the only one able to find out exactly how much of my pack I had used and really knew her product. The data pack is applied to your account according to your billing cycle, ie, the date your phone bill comes due. In my case it's the 23rd of each month. Because I bought the pack before the 23rd, I was using a pro-rata amount of the 200mb up to the 23rd, then a whole new pack was applied to my account.
Sounds a bit different to the info on which I made my purchase doesn't it?
This lady was able to tell me exactly how much I had used and answered all my other questions too.
But wait, there's more !!
On our way home I rang 125111 again, swore at the poor Robot SWB and got thru to a live one. I had received a text message saying that I had used 91% of my pack. Then I got another SMS saying I had used 100% (All this while out of Next G coverage. The SMS's were sent to my Satphone. So there is obviously a delay between me using, and their computer calculating the usage so be aware).
I was told that I had used 110% of my pack !!?? OK, so I've only got a week to go, so I asked for a $29 data pack to be put onto my account. I had about 10 days of my billing cycle to go and figured that was all I needed.
NO CAN DO !!
I was told that I could not have a new pack until my billing cycle started again and that any usage now would be charged at $2 PER MEGABYTE !! It was just too bad that I had used up my initial data pack and for that I was paying the consequences.
OK, so I asked if he could ensure that no more data packs were added to my account after my billing cycle re-news. No, you have to ring up and do that.
Well, Einstein, what do you think I am doing now !!?? Un-bloody-believable !!
I am in the middle of composing a letter to Sol Trujillo since he is the ONLY person in Telstra, in the WHOLE OF AUSTRALIA, who has a name and a face and, presumably, some degree of accountability.
T E L S T R A: Australian for S H I T !!
AnswerID:
316707
Follow Up By: Member -Signman - Wednesday, Jul 23, 2008 at 10:07
Wednesday, Jul 23, 2008 at 10:07
The best way to deal with those 'word recognition' systems- is to have as little ambient noise as possible, and don't sat anything.
After 2 or 3 prompts you will get thru to an operator !!
FollowupID:
582973
Follow Up By: hl - Wednesday, Jul 23, 2008 at 10:07
Wednesday, Jul 23, 2008 at 10:07
The smarter thing to do is to buy either a prepaid phone or just a prepay SIM card and purchase the data pack on that.
Prepay on telstra can last for a year now, but data packs are only for 1 month. However you can re-charge on the fly whenever you are in a coverage area and there will be no big bill surprises as the phone just cuts off when you have used your data.
Cheers
FollowupID:
582974
Follow Up By: stevesub - Wednesday, Jul 23, 2008 at 17:02
Wednesday, Jul 23, 2008 at 17:02
Never, ever go for the 200MB per month option as this is the best way for Telstra to Gouge out more $$$ from the unknowing customers who do not know that 200MB of data is nothing these days.
Even my monthly updates for my PC are about 200MB.
Also never use your NextG data card roaming overseas - yes it will work BUT at $15 per MB !!!!!
Telstra have worked very hard to find the best way to gouge more $$$ out of their customers and it is called total confusion where no one knows what is going on, even their own staff, let alone the more customer who does not have a clue.
Stevesub
FollowupID:
583031
Follow Up By: hl - Wednesday, Jul 23, 2008 at 17:12
Wednesday, Jul 23, 2008 at 17:12
Hi,
Well, the truth is they are the only game in town if you want the best coverage outside major centres.
However, you can play their games if you do a bit of research. As per my post above, you can get what you want and at minimum risk. For occassional use when travelling, prepay is the best option.
Cheers
FollowupID:
583033