Our dream cut short - and avoid Pardoo RH!

Submitted: Monday, Aug 11, 2008 at 16:55
ThreadID: 60694 Views:5516 Replies:7 FollowUps:12
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Hi there

We started our 'big one' four weeks ago today from Perth, heading north for a year's trip with a 5 year old, a 1 year old and a Windsor Rapid.

We have had such fun so far, until yesterday, when we lost a wheel just north of Pardoo. We are all safe and well fortunately but our poor van is a mess, a possible write-off.

Apart from being shocked and disappointed that our trip has ended already we have been amazed by the unhelpful attitude of the Pardoo Roadhouse. When we arrived and explained our situation the staff were very abrupt (well, downright rude) and just waved at the payphone and the business cards of a tow truck operator. They seemed put out when we asked for change for the payphone and when it began to work only intermittantly they refused to let us make a call on their phone (even though we offered to pay).

The last straw was when a staff member came rushing out of the roadhouse and accused us of tresspassing. We had parked just inside their small caravan park and I was sitting on the grass in the only piece of shade available so I could breastfeed my little one and entertain my 5 year old who had been so patient all morning. It was very upsetting, but quite bizarre too as we had even thought we would spend the night there.

So for any WA travellers I would suggest you give this unfriendly roadhouse a miss.

On a more positive note we are so grateful to the travellers who stopped to check that we were OK, particularly the party of 4 who were first on the scene and the lovely family from south WA who helped look for our errant wheel. And three cheers to the Pardoo Station for putting us up and helping us organise a tow truck on a Sunday.

Hopefully we will get back on the road in the not too distant future.

Thanks for listening to me unload ....
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Reply By: Member - barry F (NSW) - Monday, Aug 11, 2008 at 17:22

Monday, Aug 11, 2008 at 17:22
Hi, what a disappointment for you all and sorry to hear your dream trip ended so abruptly. Shame on the treatment you received at the roadhouse & hard to understand why people are so rude & made worse by the fact that their business depends upon travellers like you & your family. The whole experience would have been pretty traumatic for you all.
Good to hear you are all safe & well. Keep your spirits up and maybe you will get back on the road sooner than you expected. Was your Rapid insured?
Good luck.
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Follow Up By: Mizuko - Tuesday, Aug 12, 2008 at 08:12

Tuesday, Aug 12, 2008 at 08:12
Thanks Barry and yes, fortunately we are insured.
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Reply By: Member - Footloose - Monday, Aug 11, 2008 at 18:32

Monday, Aug 11, 2008 at 18:32
I am so sorry to hear of your mishap, and the reaction by the roadhouse. Not that it's much of a surprise, unfortunately, as that place isn't exactly known for its milk of human kindness:((
I do hope that you get back on the road soon, and please remember that the treatment you received is unusual, even up there.
Good luck
AnswerID: 320282

Reply By: BT- Monday, Aug 11, 2008 at 19:10

Monday, Aug 11, 2008 at 19:10
Hi Mizuko,
yes, we also had a poor experience with the Pardoo Roadhouse only four weeks ago. We stopped in for a possible overnight stay but were taken aback by the unfriendly attitude. In fact, we thought we'd walked onto the set of Wolf Creek 2! Found a nice bush camp north of Whim Creek for a far better experience. Hope you're back on the road soon and having a better time of it.
Cheers
BT
AnswerID: 320289

Reply By: Mainey (wa) - Monday, Aug 11, 2008 at 21:02

Monday, Aug 11, 2008 at 21:02
The Pardoo RH has changed hands at least twice since I first stayed there in 1998.

It was fantastic in those early daze, with 'daze' being the operative word and the mud crabs we ate there in those days were so large you only needed one each.
The food and the staff was terrific, that really made the place worthy of a few days stay over, but I was travelling alone that year and it was party time each night :-)
How things must have changed

Mainey . . .
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Reply By: Willykj - Monday, Aug 11, 2008 at 22:08

Monday, Aug 11, 2008 at 22:08
I would like to take a different slant - why did the wheel come off???

As one who has lost a caravan wheel in the past I continue to be amazed as to how often this happens. These stories have been told on caravan forums many times.

Could you enlighten us as to the type of rims/wheels on the van & how the wheel came off (ie did the studs break off or did the nuts come loose).

Sorry that your holiday came to a sudden stop but at least you are all safe,

Willy
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Reply By: The Rambler( W.A.) - Monday, Aug 11, 2008 at 23:13

Monday, Aug 11, 2008 at 23:13
I wouldn't mind betting it was a left wheel on the van that came off.Possible cause is that the van was overloaded causing the rims to flex which can result in the nuts on the left wheel coming off.Also if the rims are of the wrong size the same thing can happen.It hapened to me years ago on a boat trailer which Ifixed by upgrading to mag rims and no further problem.
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Follow Up By: Mizuko - Tuesday, Aug 12, 2008 at 08:27

Tuesday, Aug 12, 2008 at 08:27
Hi Folks

Thanks for your replies - to answer some of your queries, it was the right hand wheel and we weren't overloaded. In fact we had to put lots of empty boxes in the caravan to fill the gaps and stop stuff sliding around.

As to what happened, we had been towing beautifully for the past four weeks, no pull, wobble, noise or any indication anything was wrong. Then on a straight bitumen road, bang - it felt like a blowout, not too bad really and we gently pulled over thinking we had a tyre to change. Was then amazed to see the whole wheel missing, never to be see again and the floor and sidewall of caravan all ripped up. Wheels and rims were standard fittings for the van. My best guess is the it was a blowout and then the impact of the falling van took out the rest and the whole lot then went up through the floor, but who knows?

Its a bugger but not the end of the road. A chance to restock and get our car converted to gas while the caravan gets fixed.

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Follow Up By: Willykj - Tuesday, Aug 12, 2008 at 18:00

Tuesday, Aug 12, 2008 at 18:00
Mizuko,

Thanks for the update. However, are you aware that there is quite a history in recent times in relation to wheels coming off vans. In nearly all cases they are the white steel rims that are standard on lots of vans. I had almost the same experience - but it wasn't a blowout!!
Willy
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Follow Up By: Member - John (Vic) - Tuesday, Aug 12, 2008 at 21:43

Tuesday, Aug 12, 2008 at 21:43
Did the wheel hub remain?
Or did you loose the lot?
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Follow Up By: Mizuko - Wednesday, Aug 13, 2008 at 23:22

Wednesday, Aug 13, 2008 at 23:22
We lost the lot - just the axle remaing. The wheels were white steel rims. Interestingly we also met a chap in Pt Hedland who had exactly the same thing happen the day before.

Would you have a recommendation for the replacement?

With thanks
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Follow Up By: Member - John (Vic) - Wednesday, Aug 13, 2008 at 23:30

Wednesday, Aug 13, 2008 at 23:30
OK so it sounds like it was a bearing failure and not a stud shear, nuts coming loose issue or a blow out??

When did you last have them serviced?

Its not uncommon if you don't ensure a high level of maintenance with trailer bearings.

You can only replace with what you lost.
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Follow Up By: Willykj - Thursday, Aug 14, 2008 at 08:30

Thursday, Aug 14, 2008 at 08:30
I agree with John - it's not the same issue as mine - if the hub was gone as well - it's not a stud or nut issue. Most of the time when a wheel comes off it is stud failure or nuts loose.

This does seem to be bearing failure - the history of service will be interesting. I always get mine done before a major trip or at least every 2 years if the van hasn't done lots of km's.

Willy


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Reply By: _gmd_pps - Wednesday, Aug 13, 2008 at 01:08

Wednesday, Aug 13, 2008 at 01:08
not checking the wheel nuts .. if I would be insurance I would not pay. With a trailer you check your wheel nuts every night .. if you don't your an idiot and should not be on the road .. simple as that.
good luck
gmd
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Follow Up By: Member - John (Vic) - Wednesday, Aug 13, 2008 at 01:29

Wednesday, Aug 13, 2008 at 01:29
Who said it was wheel nuts???

The post does not elaborate, it may well have been a bearing failure??

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Follow Up By: Sir Kev & Darkie - Wednesday, Aug 13, 2008 at 07:57

Wednesday, Aug 13, 2008 at 07:57
How would you prove that they didn't check the wheel nut tension every day??



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Follow Up By: roblin - Wednesday, Aug 13, 2008 at 18:32

Wednesday, Aug 13, 2008 at 18:32
I take humbridge to these comments by gmd.

Firstly, these poor people have just had a serious incident and are probably working out all their options, already having some self doubt as to what went wrong. You appear to be accusing them of not checking their wheel nuts every night and that was the cause of the incident AND, if they hadn't done this they are idiots. Personally, they deserve well wishes from forumites not accusatory fingers.

Secondly, I must be an idiot. I don't check my trailer wheel nuts every night as I have some faith that they do what they were designed and intended to do. We're not talking about flat based nuts here with washers underneath. The taper on steel wheel nuts is designed for two things - one of which is to help 'lock' the nut to the wheel. A simple check weekly would more than suffice PROVIDED you are not driving over corrugations each day. Then I would agree that a daily check should be done. I have alloy wheels on my CT and they simply get checked before I go away and/or whenever I check my 4WD ones. The same system on both, both vehicles with suspension and, arguably, both subject to similar stresses. If what I do makes me an idiot in your eyes - so be it. Personally, I don't care but this poor family who have just had their world turned upside down probably would appreciate supportive comments, not knocking ones.

Have a nice day
Rob

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Follow Up By: Ken S - Friday, Aug 15, 2008 at 07:13

Friday, Aug 15, 2008 at 07:13
Rob Im guilty too , I must put up my hand to join the idiots club , I dont check the wheel nuts every night but do occasionally do what the truckers do with their trailers and do a bit of tyre kicking when we pull up .
Ken
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Follow Up By: PeterInSa - Friday, Aug 15, 2008 at 19:07

Friday, Aug 15, 2008 at 19:07
Rob, Ken, All
I previously was more laid back about checking the wheel nuts on my LC, until one day noticed the back of the vehicle seemed to be swaying a bit.

On investigation turned out to be the rear wheel, two studs were broken and mag wheel held on by 2 nuts that were just about to come off, Since then nuts are checked every night when travelling (along with the van) and at least once a month when home.

This experience along with loose U bolt nuts on our 4 year old tandem van (due to the bolts stretching with age) has definitely made me more safety conscious.

Some time ago I bought some wheels nuts as LC spares, when I got home tried one of them out on a wheel, the new nuts were a bit loose. Took the packet back to the Tyre/wheel outlet and explained that they had given me the wrong set. A check confirmed I had the right set and the manager at my instance tried a new nut on my wheel, same result. His comment: the wheel studs stretch and hence the bit of sloppiness.

Peter
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