Don't buy Garmin

Why email them - why not call their toll free number and speak to a person. They will give you a incident number so you can track your problem. Rang one day to get a rubber cover for my Nuvi 500 that fell off and they sent me one off a demo unit so I didn't have to wait for the part to land. Arrived the next day.

Hardly think a map set is grounds for not buying a brand with about 100 products in their range. There was plenty about the Topo maps on the net and their short comings - do your research buyer beware


A

Do you think , Tom Tom, igo8 have better Topo Maps then Garmin

Dougs gonna get ya. Don't say you weren't warned.

Have to say I use Garmin products and the I receive has been ok
Had black spot appear on one of my lcd screens they replaced unit although it was almost out of warranty
So done ok by me

I have to disagree - our experience with a 4-year-old GPS has been the direct opposite. We had a frustrating problem with getting a maps update onto our Apple laptop via the internet, so called the helpline. The Garmin guy spent a full hour and a half on the phone to us, during which time he took over our computer remotely. Our system was completely updated at zero cost.

Product support gets no better than that. We're welded-on Garmin fans forever.

Michael

I have topo australia and its brilliant . Every track and every road that i would ever need and its routable , even the tracks . You have to tell me what is the specific problem or i just dont believe you .

I had a glitch with my Garmin GPS and it was replaced no questions asked. I turned up at their office in Dandenong and talked over the counter to the guy. He tested it with fresh batteries and confirmed it was dead. Said he didnt have one there and then and it would have to come from Sydney. When I got back home the next day it was waiting on the table for me. It beat me home, maybe being a GPS it KNEW where to go.

Same deal with my software for City Navigator, emailed a couple times and in the end the lady from Singapore called me, sorted it out over the phone and it was all fixed. Took maybe two weeks to do but it was sorted.

I reckon they are pretty good at service. Maybe a phone call is the go. I have the number at work somewhere but wont be back there till next Tuesday. If you want it then just reply to this post and I will grab ot next week and let you know the number.

Regards and good luck

Bonz

Whatever the case. to email or not to email Garmin know they have a problem and are ignoring customer complaint. If they have a known problem that they cant fix then they should refund money to people that have purchased in good faith. They are happy to accept peoples hard earned, some $226 in this case for a product with a known problem. That is just not right and when they continue to ignore that is when I get upset. The least they should do is withdraw the product from sale. Rest my case.

Refer to thread number 72203 if anyone is interested

For what its worth I have the Nuvi 700. Have found them very helpful over the phone and further information I sought was sent to me by email. No problem at all with their service.

Geez, I'm sticking with paper maps and my TomTom provides GPS coordinates.

Kirk and Jeanette
This gps would suit you fine .....seeing as though it's friday funny day.

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Have you set the unit to HIGH instead of NORMAL that it will have been when you bought it , I don't know what the unit is you have , if it's a Nuvi follow these in order,
TOOLS,
SETTINGS,
MAP,
MAP DETAIL,....select HIGH

Sometimes it helps too if you change from SHORTEST DISTANCE to FASTEST TIME,

TOOLS,
SETTINGS,
NAVIGATION,
ROUTE PREFERENCE......and change it.


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Consumer laws are fairly clear, if you buy something on the basis it is supposed to do something and it doesn't, then you are entitled to a full refund. No questions asked.....

Forget about upgrades next year, you bought a product on the basis it was supposed to work as represented...take it back.

Have a look at that angle....

ve owned a Garmin Quest for some years. About 1 yr back it started to 'play up'. Screen image fading, erratic behaviour, sometimes it would start on battery, other times not (likewise with A.C Adaptor). Contacted Garmin, they immediately advised me that as the unit was no longer covered by warranty that they had NO obligation to repair it. Eventually they offered me a 'factory re-built' unit with 3 month warranty for $99.00. I was reluctant to part with mine and get one that I had absolutely no knowledge of it's history etc. Having checked a few forums, I thought that the problem 'might' have been the battery. Would Garmin sell me a replacement battery - not on your life. Had to gat a replacement unit (as above). After numerous phone calls and much frustration I finally decided to open the unit (remove cover) which I did with great care. Once the cover was removed and without any further intervention on my part, a small screw fell out. Initial check on it's 'source', I couldn't see where it had come from. As the eyesight is not what it used to be, I grabbed my jewellers eyepiece and closely examined the entire contents of the unit. There was absolutely no where that I could see where the screw had come from i.e. where it had been used. As there was 'no-were' that I could see to replace the errant screw, I replaced that back/cover, powered the unit with the AC adaptor and haven't had a problem since. Seems to me that the 'misplaced' screw was moving around inside the works and causing a possible short. So much for Garmin's after sales 'service'. Would I purchase another Garmin product. Yes most probably as I consider them to be suitable for the purpose HOWEVER I would very strongly warn others to be mindful of their poor after sales service (based on my experiences).

Kirk, I've had a couple of concerns and enquiries regarding my Garmin Nuvi and so far every time I've emailed them I have had the issue resolved with a helpful reply within 2 working days. Sorry to hear this has not been your experience.

Simple....buy some maps unfold them and off you go???????????????

Whilst you may be entitled to a refund if an article doesnt do what it should.

I wiould think that should the owner fail to operate it correctly or to its full potential that would not be a reason for a refund.

Reminds me of a story I saw from a computer help desk file.

Lady, I cant see my monitor.

desk Is it turned on and is the computer on as well.

Lady Yes

Desk Can we check the connections.

Lady No I cant cos I cant see them.

Desk Put the light on.

Lady I cant.

Desk Why.

Lady Because we are having a power cut.

Desk You have a serious problem Do you have the original boxes.

Lady Yes why.

Desk Because you need to pack it all up and take it back to the shop.

Lady Why

Desk Because you are to bl**dy stupid to own a computer.

I know how they feel been there done that..


Absolutely NO reflection on the poster of this thread .

I just thought of it and its Friday as well

Best of luck I sold my Garmin and have a TOMTOM couldnt be happier but it did get me lost at Jarrah Woods behind Busselton today.

LOL

Think I got a result if anyone is interested in following this through. I am starting a new thread called Don't buy Garmin part 2