Wednesday, Jan 13, 2010 at 17:47
I have 3 vehicles with transponders, wife's car, cruiser, and my primemover.
with lead up to xmas, I would on some days do 3 trips north from southside with the primemover, approx $25 per trip return, with a $100 top-up set with a $20 trigger,it become difficult to keep track of when the deductions where happening, and when they appeared on the visa statement.
I finished with primemover on Sat 19th Dec,Left
Brisbane in the Cruiser on the 21st, used
Sydney harbour bridge, as
well as other toll ways to the east of
Sydney and out to the south west on the 22nd.
Then on the 2nd Jan, used
Melbourne's domian tunnel and the to the north, back to
Brisbane,
Imagine my surprise when I had a look at my visa statement showing that govia had topped-up my toll account on the 21st, 26th, 29th, and 4th jan, that's $400 !!!
As soon as the customer service center opened, I was there asking for an explanation on how I racked up $400 in tolls when I had only used a few toll ways over a period of 2 weeks, the nice lady printed me a statement showing all my movements for December, and it all "added up" the trips corresponded with what I had done since the 19th, all the interstate stuff was also correct, so why did I have so much money applied to my VISA????.
I seams that while the usage statement is updated quickly, the actual money side is slow and when you rack up a fair bit of usage n a short period, they get slow in charging, so now I've found myself very much in the dark with where my account is or even If I'm paying someone else toll, they couldn't give me info on when my next payment will be applied to my visa!!
I'm most unhappy about allowing this get out of control, and not fully understanding there system ( they nice lady at the counter couldn't explain it either), but have no real choice but to SUCK-IT-UP, I HAVE to have the damned thing. spewing
Shane
AnswerID:
399219
Follow Up By: Member - Timbo - Wednesday, Jan 13, 2010 at 20:45
Wednesday, Jan 13, 2010 at 20:45
I've often wondered what would happen in that case... your account's running low, you go through the
gate and it automatically sends a "top up" request and charges your credit card - what happens next time you go through a
gate if the actual funds haven't yet reached your account? What happens if you keep going through the gates and you run the account empty and the top up still hasn't reached your account?
Here's what I suggest might have happened: the trouble is a credit card charge is not immediate with approvals etc. and more significantly, banks like to sit on any transferred money for a day or two before passing it on to the relevant organisation who will also sit on it for a day or two before putting into the appropriate account - this could mean a few days before your account actually gets topped up (or more over an extended period of public holidays eg. Christmas & New Year - not that many people would be travelling much at that time of year!). In the meantime, you keep going through the gates, each time the tag registers "low account" and orders a top up from your credit card... You get
home and find $400 charged to your credit card - hopefully you'll also find $400 topped up in your toll road account! :-)
FollowupID:
668227
Follow Up By: Member - Shane D (QLD) - Thursday, Jan 14, 2010 at 16:49
Thursday, Jan 14, 2010 at 16:49
The top-ups happen at midnight, I had my transponder double beep first thing in the morning, so I rang up and explained that I will be using tollway a fair bit today, so I ask what if my account "bottoms out"?, no drama was the reply, and it wasn't.
The money side was slow in the top-ups, i continued to use the tolls faster than the system could top-up, hence it fell behind, the statement of usage updates within the hour, or a day if using an interstate toll,but the actual money thing is a different kettle, to get around future inconsistant balances, I can set a higher topup value, so they happen so close together, so often.
Shane
FollowupID:
668360