I have just purchased a Redarc Brake Controller unit from an online source, as it was $60 cheaper than other sources.
No complaints on the response of the Victorian based retailer as I ordered it on Thursday evening (after hours) and received delivery on Monday morning at work.
My problem was that I didn't receive the decal for the remote head installation.
The brake controller unit itself is brand new, but the original packaging looked a little second hand. Nevertheless, I was happy with the purchase due to the significant savings, but attempting to contact the original supplier to obtain the decal appeared difficult.
So, I decided to ring Redarc and purchase a replacement decal. The lass that first answered the phone said she would put me through to someone that should be able to help me.
The bloke that spoke to me asked what my problem was and when I said I didn't receive the decal from the Retailer I dealt with he simply asked where I purchased it from. I gave the name of the retailer and offered to pay for a new decal rather than try to obtain a replacement through them.
"No problem" he said. "What is your mailing address. I will send a replacement to you".
Today (Tuesday) when I got home from work and fished the mail out of the letterbox, there was an envelop from Redarc. Inside was a letterhead note from the Customer Service Technician I spoke to and included his business card and the decal, at no cost of course.
The note read , "Please find enclosed the EBRH decal that you requested. If I can be of any further assistance, please do not hesitate to contact me.
What a simple but prompt and most appreciated solution from a great Australian (South Australian) based manufacturer.
This is my first purchase of a Redarc product and I chose the EBRH remote head brake controller over the
well known Teconsha Prodigy unit, due to the unique method of out of the way installation, with only the control knob and indicator light visible and able to be mounted in spare switch blanking plates which I had available.
I am not sorry with my choice and wish to thank Redarc and their representative Dylan for their prompt help to my problem.
Great service from a great Aussie Company.
Bill.