Eva-Kool = Eva-Care!

Submitted: Thursday, Nov 13, 2003 at 21:01
ThreadID: 8513 Views:2705 Replies:5 FollowUps:2
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I recently had a problem with my Evacool fridge which is a little over 12 months old. I rang Eva-Kool to see if there are any local service agents, country Victoria, & was told that their service advisor would call me back, which, believe it or not, he did. He asked me to check a couple of things, & I said I would call back the next day, he said "no", I will call you, which he also did! He suggested that the fridge may have a very slow gas leak, possibly from new. He offered for me to return it to the factory for warranty repair, or to take it to a local refrigeration repairer, get a quote & that he would then authorise the repair! Got to say after reading on this forum about peoples problems with the recent lack of interest from Engel, it has restored my faith in manufacturers standing by their products. BTW, my next fridge? Will be an Eva-Kool!
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Reply By: mudgutz - Thursday, Nov 13, 2003 at 21:46

Thursday, Nov 13, 2003 at 21:46
yeah good to hear that evakool helped you out .......and lord knows i want to buy australian to keep the $$$$ here but when you look at it evakool fridges are just a fibreglass box with a danfoss bolted in and comparing them to a waeco which is a steel box in the size i want with the same danfoss bolted in and 600 bucks or 30%cheaper my money will be going to germany/china sorry to say .....evakool would sell more fridges if there pricing was in line with their market competitors, i would buy the local product if the bucks were even close ...........maybe you should tell the rep that
AnswerID: 37238

Follow Up By: ExplorOz Team - David - Friday, Nov 14, 2003 at 00:03

Friday, Nov 14, 2003 at 00:03
You can tell them via ExplorOz now as EvaCool is a new advertiser. Have a look at accessories and go the send email.Regards
ExplorOz Team - David
Always working, not enough travelling ;-)
FollowupID: 26976

Reply By: Member - Wim (Bris) - Friday, Nov 14, 2003 at 08:26

Friday, Nov 14, 2003 at 08:26
I had a 90ltr EvaKool for two years now and am very happy with its perfomance. I have only experienced minor electrical problems which I fixed myself (no service agent at Palm Valley). I would like to think that if I have any real problems I could turn to the manufacturer.

RegardsThis 4WD stuff is addictive,
time consuming & expensive.
AnswerID: 37271

Reply By: tim - Friday, Nov 14, 2003 at 15:04

Friday, Nov 14, 2003 at 15:04
Hi All
I have a 70ltr about 2yrs old evakool esky which i had a problem with the sides sinking in.I rang them up and they said someone will call you tomorrow which they did.
He told me to pack it in a box and send it to QLD on a reply paid address, which i did.I Rang them back about 5 days later to see if they received and they told me yes,your esky looks very average, so they said we will send you a new one.
YES THEY DID, so i am a very happy customer and will recommend them to anyone for their after market service.
Cheers TIM
AnswerID: 37307

Follow Up By: John from River City 4WD Club Inc. - Friday, Nov 14, 2003 at 15:22

Friday, Nov 14, 2003 at 15:22
ditto with ours Tim, except the bottom of our EvaKool bulged out so the feet weren't touching the ground. Strange why they do that. They changed it over to a newy without any questions asked.
FollowupID: 27029

Reply By: GOB member vic - Friday, Nov 14, 2003 at 18:29

Friday, Nov 14, 2003 at 18:29
i have an old supa kool (from same factory ) 3rd replacement .if any body wants it. only $700 FOR DANFOSS UNIT FROM EVACOOL I BOUGHT A WAECO
STEVEimagine a 03 gu 4.2tdin the picture
as i am having trouble sizing the picture
AnswerID: 37331

Reply By: joeblogs - Saturday, Nov 15, 2003 at 08:19

Saturday, Nov 15, 2003 at 08:19
I purchased an evakool 70 lt fridge about 12 mths ago. I have sent it back twice to repair the sealing problems. It has just come back and though the seal is better than it was, a slight gap on one side is still evident. We initially discovered the problem when the fridge was working too hard and using too much charge. By placing a torch inside the fridge, we could see the areas where sealing was a problem. Has anybody else experienced this problem and if so what did you do to fix it.
AnswerID: 37397

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