Windows 7 & Hema Navigator HN5i

Submitted: Friday, Aug 19, 2011 at 12:21

ThreadID: 88557 Views:4793 Replies:3 FollowUps:3

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Laptops & Netbooks

This article will explain what you'll need in order to use your laptop as a navigation device. We discuss how the different components work together,

Hema Navigator - HN5i

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The HN5i provides premium on and off road navigation and is designed to complement all aspects of your trip, so whether you're after Street, 4WD or Topographic Navigation,

pee-kay

Have been trying for hours and hours to get our new HN5i to install on our computer running Windows 7 64 bit. We have installed Windows Mobile Device Centre. When we plug in the HN5i we are told 'USB device not recognised' - 'Windows has stopped this device because it has reported problems - code 43'. Has anyone else had this problem and if so, how did they get around it?

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Reply By: Member Andys Aussie Adventure - Friday, Aug 19, 2011 at 12:38

Friday, Aug 19, 2011 at 12:38

Have you loaded the disk that came with the HN5i. Also try control centre add and remove devices. I'm running same as you windows 7 64bit and have no problems. Hope this may help.

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AnswerID: 462960

Follow Up By: pee-kay - Friday, Aug 19, 2011 at 21:44

Friday, Aug 19, 2011 at 21:44

Thanks Andys Aussie Adventure - have loaded the disk that came with the HN5i. Will have a look at control centre add and removedevices and see if that helps.

FollowupID: 736839

Reply By: Dust-Devil - Friday, Aug 19, 2011 at 13:00

Friday, Aug 19, 2011 at 13:00

P-K

I know this may be the blindingly obvious, but why don't you give HEMA, the supplier/distributors of this thing a ring.

In particular their TECHNICAL SUPPORT section who just may be able to help you.

DD

AnswerID: 462961

Follow Up By: pee-kay - Friday, Aug 19, 2011 at 21:47

Friday, Aug 19, 2011 at 21:47

Thanks DD - I did actually contact Hema, but they were unable to help - they thought they had things sorted with Windows 7. We are on the road for a few months so hoped to work it out myself. If that doesn't happen by the time we return home will certainly contact them again and send the device back if that is what is needed.

FollowupID: 736840

Reply By: Sand Man (SA) - Friday, Aug 19, 2011 at 18:08

Friday, Aug 19, 2011 at 18:08

I'm somewhat surprised this problem exists with the later HN5i.
I experienced the same problem with my original model HN5. It just would not be recognised by Windows 7 64-bit but worked OK on my older Windows XP laptop.

I reported the problem to Hema Support and a few months later I received an email from them advising they had found a fix but required the Hema to be sent to them for replacement of the USB hardware.

Escalate your problem to Hema Support.

Bill

I'm diagonally parked in a parallel Universe!

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AnswerID: 462997

Follow Up By: pee-kay - Friday, Aug 19, 2011 at 21:48

Friday, Aug 19, 2011 at 21:48

Following your reply Sand Man will contact Hema again and let them know that we are still having problems .... maybe by now they have found a fix for this one too!

FollowupID: 736841