goldstream windup winch problem

Submitted: Sunday, May 29, 2016 at 19:39
ThreadID: 132563 Views:2809 Replies:2 FollowUps:3
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I have a 2002 Goldstream storm and am having a problem with the winch, it winds up just fine, nice and smooth, but when winding down it is very jittery and jerky and not smooth at all. This happens all the time and all the way down. Anybody had similar problems, is it the clutch system on the winch maybe. Any help would be great
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Reply By: Sand Man (SA) - Monday, May 30, 2016 at 18:25

Monday, May 30, 2016 at 18:25
Can't help you with winch operation, but I suggest you ring or email the Service Manager at Goldstream for advice.

I had a problem with a bent bed runner (caused by us climbing on the bed to make it without installing the supports) and they asked what type (of two choices) it was.
When I clarified which one I required, the Service Manager advised the cost including delivery and how simple it was to replace myself.

Very happy with the Support from Goldstream.


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AnswerID: 600744

Follow Up By: Dollygoldstorm - Monday, May 30, 2016 at 19:28

Monday, May 30, 2016 at 19:28
Thanks Sand Man,
I did ring Goldstream in Brisbane today and waiting for a reply, it still works but thought that I should get on top of the problem while at home and not away where it could possibly cost a lot more to fix or end a holiday.
FollowupID: 870089

Reply By: HGMonaro - Tuesday, May 31, 2016 at 23:36

Tuesday, May 31, 2016 at 23:36
I'm going to make a guess here, but maybe it (the winch) is loose. Had similar symptoms (which I recalled in hindsight...) before our winch fell apart. You need to raise the roof and remove the paneling to get at the winch to check the bolts or if you've got someone with a skinny arm, try reaching in the winding access hole and giving it a wriggle (only any good if they know what they're trying to feel for)

As for customer service, Goldstream paid for it to be fixed in Broome, then got me to bring it back to the factory to check it where they decided to replace the winch and also cleaned up the mess we had made cutting a hole in the side of the storage hatch to get at the winch to get it back together enough to be able to wind the roof up to get back to civilization (we were at Bell Gorge when it failed).

This reminds me... I should check those bolts again!
AnswerID: 600797

Follow Up By: Dollygoldstorm - Wednesday, Jun 01, 2016 at 19:29

Wednesday, Jun 01, 2016 at 19:29
Hi HGMonaro
I have pulled all the covers off this arvo and tightened up all the bolts that hold the winch to the van and no difference so it is looking like the winch clutch set maybe. Time to call in the mobile repair dude I think.
FollowupID: 870180

Follow Up By: HGMonaro - Wednesday, Jun 01, 2016 at 22:22

Wednesday, Jun 01, 2016 at 22:22
Mine 'worked' for the rest of our trip but wasn't smooth like it was initially. The guys at the factory reckoned it was bent which is why they replaced it. Maybe yours has bent it enough to stop it winding smoothly. Alternatively, maybe there's something wrong with the cables.
FollowupID: 870189

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