goldstream windup winch problem

Can't help you with winch operation, but I suggest you ring or email the Service Manager at Goldstream for advice.

I had a problem with a bent bed runner (caused by us climbing on the bed to make it without installing the supports) and they asked what type (of two choices) it was.
When I clarified which one I required, the Service Manager advised the cost including delivery and how simple it was to replace myself.

Very happy with the Support from Goldstream.

I'm going to make a guess here, but maybe it (the winch) is loose. Had similar symptoms (which I recalled in hindsight...) before our winch fell apart. You need to raise the roof and remove the paneling to get at the winch to check the bolts or if you've got someone with a skinny arm, try reaching in the winding access hole and giving it a wriggle (only any good if they know what they're trying to feel for)

As for customer service, Goldstream paid for it to be fixed in Broome, then got me to bring it back to the factory to check it where they decided to replace the winch and also cleaned up the mess we had made cutting a hole in the side of the storage hatch to get at the winch to get it back together enough to be able to wind the roof up to get back to civilization (we were at Bell Gorge when it failed).

This reminds me... I should check those bolts again!