NextG Ads changed after ACCC action.

Submitted: Tuesday, Aug 28, 2007 at 11:52
ThreadID: 49085 Views:2864 Replies:8 FollowUps:15
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Quotes from http://www.telecomexpo.com.au/content/view/120/45/

"TELSTRA has been forced to withdraw a national advertising campaign for its 3G network after the consumer watchdog complained it made misleading claims about network coverage. "

"ACCC chairman Graeme Samuel said he was especially concerned about Telstra’s use of the taglines “Everywhere you need it” and “Get coverage you need with Telstra’s Next G network”, saying it

The ACCC was also concerned that Telstra's television advertisements conveyed the impression that service quality issues such as call interference and call drop-outs would not happen on the Next G network."


Then how come the NRMA got away with Ads showing a car at the accident scene morphing into an undamaged car, after a call to NRMA ????
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Reply By: Michael ( Moss Vale NSW) - Tuesday, Aug 28, 2007 at 11:57

Tuesday, Aug 28, 2007 at 11:57
The Federal Govt is making Telstra keep the CDMA system open untill the new Next G system is as good as the current CDMA. That was announced a few weeks ago. So just hang onto your CDMA as it still could be running untill the end of next year, who knows!!! Michael.
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Follow Up By: Member - Matt Mu (Perth-WA) - Tuesday, Aug 28, 2007 at 12:42

Tuesday, Aug 28, 2007 at 12:42
Mick, got a SMS from Telstra last week advising me my CDMA mobile will be useless due to the CDMA network switching off on the 28th Jan 2008!

Not long to hold onto your phone.....

Guess I will have to make the switch soon!

Matt.
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Follow Up By: Member - Matt Mu (Perth-WA) - Tuesday, Aug 28, 2007 at 12:42

Tuesday, Aug 28, 2007 at 12:42
Mick, got a SMS from Telstra last week advising me my CDMA mobile will be useless due to the CDMA network switching off on the 28th Jan 2008!

Not long to hold onto your phone.....

Guess I will have to make the switch soon!

Matt.
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Follow Up By: Mainey (WA) - Tuesday, Aug 28, 2007 at 14:01

Tuesday, Aug 28, 2007 at 14:01
Friend in Telstra informed me the CDMA system will not be closed in Feb '08 as originally advertised, and now is expected to close 6 months later, in August '08, due to various "technical difficulties"

Was also advised to wait a bit before getting a new phone as new models from the big manufactures will be released in the 3rd quarter of this year.
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Follow Up By: Member - Matt Mu (Perth-WA) - Tuesday, Aug 28, 2007 at 15:07

Tuesday, Aug 28, 2007 at 15:07
Yeah Mainey...I heard all that too, then got the SMS LAST week, so either Telstra is trying to bluff everyone to change over despite their technical difficulties of they presume thay will have them recified by then.

See that Nokia has their first NextG phone now...but no prepaid and charging like a wounded bull on the plans.

Im on a $50 cap with $250 included calls and have never exceeded that yet. Dissapointed if I have to change off it....sick to death of looking over plans etc for the 'best deal'!

Matt.
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Follow Up By: Mainey (WA) - Tuesday, Aug 28, 2007 at 22:28

Tuesday, Aug 28, 2007 at 22:28
Phoned Telstra tonight to ascertain my 'pre-bill' amount and in the conversation the 'girl' informed me I should change over to a Next G handset, and she could send me one delivered to my door for woteva....

The final outcome was that the CDMA system is being closed in JANUARY 2008 and no matter what I said I was "told" in no uncertain terms it was correct information....

I can't guarantee the truthfulness of her information as she was probably only using it as a reason I should buy the handset from her tonight - ?
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Follow Up By: Sand Man (SA) - Wednesday, Aug 29, 2007 at 00:26

Wednesday, Aug 29, 2007 at 00:26
Matt,

Can't agree with your comment that Telstra are charging like wounded bulls on the NextG plans.

If you take out the cost of the Nokia phone from the equation, the plans are quite reasonable as far as any phone plan goes.

Telstra and Nokia cannot agree on acceptable arrangements for the handsets and therefore Telstra won't offer them to be included in a plan deal. So any plan you take out, you need to pay extra for the cost of the Nokia handset over the period of the plan.

But if you choose to buy a Nokia 6120 phone outright from anyone you wish, you can go to Telstra and take out a quite reasonable plan as low as 12 month period at $20 per month.
This plan gives a $5.00 rebate and $15 of included calls, which is actually much more attractive than the old $20 per month for the prepaid CDMA arrangement I previously had to use.

I am not a "fan" of Telstra by any means, but had to give the facts as I know them to be.
Bill


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Reply By: Brian B (Brisbane) - Tuesday, Aug 28, 2007 at 12:29

Tuesday, Aug 28, 2007 at 12:29
Mike,

I think you will find the authorities view the Telstra claims about coverage etc a lot more seriously than damaged cars morphing back to being undamaged.

Some people could stake their lives on perceived good phone coverage when going into remote areas etc and this wouldn't stack up against things like NRMA ads, especially when looking at potential liability if things went pear shaped.

Have a good one.
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Reply By: JustT - Tuesday, Aug 28, 2007 at 12:39

Tuesday, Aug 28, 2007 at 12:39
I think its about reasonable expectation. You might reasonably expect your next g coverage to work "wherever you need it" (Which could be anywhere)

People don't reasonably expect cars to get magically fixed.
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Follow Up By: Member - Mike DID - Tuesday, Aug 28, 2007 at 13:01

Tuesday, Aug 28, 2007 at 13:01
I've never seen cars get fixed in minutes.

I've never seen a mobile network that has coverage in remote areas.

Who would reasonably expect either to suddenly change ?
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Follow Up By: Shaker - Tuesday, Aug 28, 2007 at 15:13

Tuesday, Aug 28, 2007 at 15:13
You would have to be brain dead to think a car could morph back to it's original state, but if a phone service provider tells you that a brand new network will give you better coverage, then I think it could be forgiven if people believed them.
Although I wouldn't believe a word that came out that little Mexicans mouth!
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Reply By: TerraFirma - Tuesday, Aug 28, 2007 at 14:37

Tuesday, Aug 28, 2007 at 14:37
I can only go by personal experiences with Next G and they have been the best I have ever had. No drop outs, coverage everywhere, including 120KM's offshore on a remote island (Using External Aerial). I switched from Optus GSM to Next G 8 months ago and am very very happy. I have not travelled interstate yet however have been 330KM's from Melbourne in areas where I never had GSM and now have Next G and enjoy access with Broadband Speeds on my PDA.
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Follow Up By: Members - Bow - Tuesday, Aug 28, 2007 at 14:53

Tuesday, Aug 28, 2007 at 14:53
Running next g and CDMA phones on our trip to the Cape.
CDMA phone has better service in more areas
Will not be changing to next g until forced to
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Follow Up By: Rock Ape - Tuesday, Aug 28, 2007 at 14:55

Tuesday, Aug 28, 2007 at 14:55
Friend using a Next G phone dropped out 13k north of Proserpine, my old CDMA had plenty of signal. Guess it just depends what part of the country your in, I will be keeping my old phone till the changeover date
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Follow Up By: Member - Matt Mu (Perth-WA) - Tuesday, Aug 28, 2007 at 15:12

Tuesday, Aug 28, 2007 at 15:12
I think Tera was comparing an Optus 3G to the next G....No comparison at all!!!! Optus is cr ap especially in WA!!

At the moment we can all agree that CDMA is still superior to NextG but as they increase NextG they decrease CDMA.

So I too am holding on till the last minute with my CDMA but I know it will get worse and eventually Next G will be far better (has to be...CDMA will be turned off)

Ahh we are but pawns in their corporate paychecks!!

Matt.
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Follow Up By: robertbruce - Tuesday, Aug 28, 2007 at 15:39

Tuesday, Aug 28, 2007 at 15:39
ive been on the road for three months. From Rockhampton to Adeliade via the Back of Bourke. Is better coverage than my vodafone and hasnt let me down yet...
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Follow Up By: TerraFirma - Tuesday, Aug 28, 2007 at 15:53

Tuesday, Aug 28, 2007 at 15:53
Next G has been better than any GSM connection I have had. I have never had CDMA , so can't compare that. I am not a Telstra fan but Optus and Vodafone are probably worse. My previous Optus GSM service wasn't anywhere as reliable as this new Next G service. Don't be fooled into 3G as it only works in the city, Next G is the only way to go when CDMA is gone.!
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Reply By: Frank_Troopy - Tuesday, Aug 28, 2007 at 16:18

Tuesday, Aug 28, 2007 at 16:18
Hi Gang,
At my place in the Hunter Valley in NSW the Next-G reception is useless; CDMA works perfectly. Telstra say that I need to buy a Next-G phone and then report that I don't have a signal and they will fix the service. They will not consider a receptiion problem other than for an existing Next-G service.

The area around my property is pretty hilly, so I'm obviously in an area where Next-G just doesn't work becuase of the topography and I don't have enough trust in Telstra that I will buy a phone on their claim. I have tried a variety of models, inclusing different types of data cards and they seem to occasionally work; but rarely.

Teltra also say that it may be necessary for me to buy some sort of car kit or other type of antenna and don't seem to understand that I cannot carry a car around my paddocks in my pocket just to get mobile covereage.

Telstra say that, despite what my experience in real life can demonstratete, that their covereage maps say that I have perfect reception. I feel it will be impossible for convince them that I have a problem that is not mine.

I know that some of you are saying that Next-G is oh-so-wonderful but here am I 230km North of Sydney and faced with having no mobile service available. If this can be the case so close to Australia's major population centre then I fail to see how remote areas are not going to suffer with the CDMA shutdown.

Kinda like Helen Coonan telling us that I have access to 24Mbit/sec ADSL2 broadband here at my place in Sydney. My place here is 1.3 km from the exchange and I never see better than 11 Mb/sec. I guess that's another story!

Cheers Frank.
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Reply By: Olcoolone- Tuesday, Aug 28, 2007 at 21:59

Tuesday, Aug 28, 2007 at 21:59
How did we get on 20 years ago, I remember when we got our Mobiletronic mobile phone in 1987.

It was fannntastic, good reception with in 15 k of any CDB.

It never worried me if we lost reception....that was part of life but now if I lose reception it's like world war 3.

So how did we goet on?

Check outhttp://forums.whirlpool.net.au they have alot of press releasers on there.

Regards Richard
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Reply By: Member - Davoe (Nullagine) - Wednesday, Aug 29, 2007 at 00:17

Wednesday, Aug 29, 2007 at 00:17
right well any sensible person wouldnt expect a mobile to work in the middle of no where
BUT
CDMA would within reason as long as you could get a high point
the bread and butter of cdma and next g is the bush meaninfg farmland - well after taking a trip to farmland NE of perth I can confirm the man on the land has a reason to whinge
IT DOES NOT GO CLOSE TO CUTTING THE MUSTARD
hell i have trouble getting a decent signel; 20 min from perth
why would they bother rolling it out to the bush when all the 15 yo that want to show they can watch foxtel and surf porn sites while sending dady broke are in the city
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Follow Up By: Michael P1 (NT) - Wednesday, Aug 29, 2007 at 08:09

Wednesday, Aug 29, 2007 at 08:09
Unfortunately I switched to NextG. One of the worst decisions I made. I use the phone extensively for work & in regional areas .

I have now tried & tested approx 5 next G Handsets, wow they are bad, great if you want all the gimicks advertising & foxtel etc etc. but if you want a phone that simply has:

1. A real car kit with direct conection external antenna
2. A phone for making & receiving phone calls
3. A phone for sending & receiving SMS messages
4. Coverage (its far worse than CDMA)

Then stay away from Next G for a while until they get the handset problems sorted out.

Coverage is more limited than CDMA in regional areas and good on ACCC for slapping Telstra on the wrist, because they were definately misleading and Telstra is simply lying about coverage.

For example their coverage maps of the NT are simply copies of the existing CDMA coverage, but in reality NextG coverage is only approx 70-80% of the CDMA coverage.

Basically the problems are:

1. Range is technically more limited than CDMA
2. Less Towers than CDMA (obviously that will change)
3. Crap handsets
4. Designed for Movies, Multimedia & advertising rather than communications and phone usage (or at least those features have been given more development than the basics)
5. Data is Ok, but incredibly expenSive

No phone I have found on NextG comes any where near my old Nokia 6385 CDMA and thats quite a few year old.

I use technology extensively and am happy to change & like to use data & new features - But Next Glitch just does not yet cut the grade.

Even simple things like I pay extra to subscribe to Telstra Memo, when they send me a message I have to press approx 6 keys & "extract data" just to return the call to the phone number in the message!!!! It takes me back to the functionality of the first bricks in late 80's. (yes I have checked that I'm not simply not able to find how to do it more quickly)

Even the finally released Nokia NextG is a very basic phone (at a high price) thats a few years old and just modified for NextG's propriatory network.

My recommendations are :

DO NOT change from CDMA to NextGlitch yet.

Telstra definately will NOT be given the go ahead to switch off the CDMA nextwork soon as NextG is still way behind.

IF (but its not looking good) Telstra realise the business users and travelers need a phone, message & data device (not a wiz bang advertising ridden camera) & get the coverage reasonable and release some decent handsets, it could be good.

I have been fighting Telstra to let me change back (does not matter about the cost of multiple car kits etc. as I simply need a phone that works where my old CDMA did), but apparently they lock you old handset off the nextwork & won't let you go back no matter what. - Ebay here I come for a replacement Nokia 6385.
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Follow Up By: Olcoolone- Wednesday, Aug 29, 2007 at 19:26

Wednesday, Aug 29, 2007 at 19:26
We have a brand new Nokia 6385, in box if your interested....make an offer.

Regards Richard
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Reply By: Mr Fawlty - Wednesday, Aug 29, 2007 at 16:01

Wednesday, Aug 29, 2007 at 16:01
Yes I got conned into swapping over to next G. I just discovered that the u beaut 200mb for $8/ month data pack that they "gave" me when I got the phone has expired after my 6 months discounted trial, now they want heaps for the same thing.
They also no longer will give you the same phone as me the LG TUC500 on a $0 upfront unless you elect to take the $40 plan. Does anyone else with these Foxtel capable phones get the incessant SMS advertising the great deals for having Foxtell on your phone? I went to a Telstra shop and asked them to not send them but to no avail, I still get 1 or 2 a week....
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