Saturday, Oct 06, 2007 at 13:18
OK, I have made my Cooper experience public here before.
I purchased 5 new Cooper ST Light Truck construction tyres, after a couple of trips to the High Country I noticed cracking around the edge lugs & chipping, this was dismissed as minor by the reseller.
In the Outback on gibber tracks, the tyres chipped very badly & on my return I was again told that it was inconsequential.
After a little more running I decided to check for wear & was horrified to find that they were over half worn after only about 21,000 kms.
I arranged a meeting with the Victorian Sales Manager for the Cooper distributors & he agreed that the tyres had performed less than satisfactorily, even though I had complied with alignments & rotations etc. He offered to allow me 50% off a new set of tyres which I was very happy about as he also said it could be any tyre that I chose.
I said, OK I will go in order new tyres now, to which he replied, you said you are doing another Outback trip next year, as your old tyres are worth nothing to me, why don't you wear them out & get your new tyres just before your trip. Understandably, I was in total agreement.
A month or so later, I was in the High Country travelling alongside a river on reasonably level ground, I came to a chipped up rocky section & stopped to assess the track, moved forward quite slowly as I had the camper trailer on the back & after crossing the rocky section accelerated away & heard a noise, thinking I may have picked up a stick, I stopped to look. By the time I got out of the car I had 2 destroyed tyres. No problem I thought, I will order my new tyres now as I am going to the Simpson next month anyway.
This is where it gets ugly!
When I returned, I went to order the tyres & I was told no way, as they had been damaged. Even after contacting the sales manager & reminding him that my tyres "were of no value to him" at the time of our meeting, he steadfastly refused to honour his word & after a lot 'negotiating' I managed to get 30% off 2 tyres.
The remaining 3 tyres were put on to my camper trailer, & lasted only another few thousand kms, making a total of 32,000kms.
I will not deal further with liars & cheats.
Vowing never to spend that sort of money on tyres again, I have since used Firestone Firehawk RMTs in exactly the same circumstances, highway, Outback & High Country & have never had the slightest problem or regret & have saved around $100 per corner.
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