ExplorOz Traveller: Any problem READ THIS FIRST

Friday, Aug 16, 2019 at 18:24

ExplorOz - David & Michelle

Most problems will be solved via the following:-

1. Check you have the latest version of the app. If your problem is due to a bug in the app, chances are its already been fixed in a newer version that is already available. The version number is listed in the app at the bottom left of the home screen. Refer to the Version & Update History section on this page that will confirm what is the latest version number you should have. Update your app via your app store account.

2. Close/Restart app. Some problems resolve themselves with an app reboot but not unless you are doing it properly. If you have an iPad or iPhone you have to double tap the Home button on your device, then swipe up on the ExplorOz Traveller app card to close the app. If you have an Android device, you have to press the button that shows all apps currently open (bottom left on Samsung) and then swipe left or right on the ExplorOz Traveller app to close it. On Windows you use the TaskView button and tap the X in the top right corner. When you re-open the app after it has been properly closed, it gets a reboot and flushes out any lags or potential for operating glitches.

3. Log off/Log on. Some problems resolve themselves if you log off, then log back in. Go to User Account and press the button to Log off. If you have any Log in issues, go to the ExplorOz website and check you can log in there successfully. You can locate a Forgot Password link on the website Login screen, and you can view your password, or change any account details on the website in your online account.

4. Restart your device - ie. power off the device and shut down/restart. Most tablets/phones do not like being left running for long periods of time without a restart and this is a good thing to do periodically as it can clear out cache and flush out any device-related bugs that might be affecting your app performance.

5. If none of the above resolves your issue, read the FAQ sections listed below to see if your problem has a known solution. For any sort of error or glitch using the app we do not recommend uninstalling the app as this will permanently delete any data from your app databases such as Position Data that is unrecoverable if you uninstall the app.
David (DM) & Michelle (MM)
Always working not enough travelling!
BlogID: 7626
Views: 158

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