ExplorOz Traveller: Any problem READ THIS FIRST

Saturday, Aug 17, 2019 at 18:24

ExplorOz - David & Michelle

Most problems will be solved via the following:-

1. Check you have the latest version of the app. If your problem is due to a bug in the app, chances are its already been fixed in a newer version that is already available. To check for an update go to the ExplorOz Traveller app listing in the app store you use - an Update button will appear if the store detects your device doesn't have the latest version. DO NOT UNINSTALL

2. Close/Restart app. Some problems resolve themselves with an app reboot but not unless you are doing it properly. If you have an iPad or iPhone you have to double tap the Home button on your device, then swipe up on the ExplorOz Traveller app card to close the app. If you have an Android device, you have to press the button that shows all apps currently open (bottom left on Samsung) and then swipe left or right on the ExplorOz Traveller app to close it. On Windows you use the TaskView button and tap the X in the top right corner. When you re-open the app after it has been properly closed, it gets a reboot and flushes out any lags or potential for operating glitches. DO NOT UNINSTALL

3. Log off/Log on. Some problems resolve themselves if you log off, then log back in. Go to User Account and press the button to Log off. If you have any Log in issues, go to the ExplorOz website and check you can log in there successfully. You can locate a Forgot Password link on the website Login screen, and also in the app Login Screen (after you enter your email address). If you wish to change your password or any other details you can do this after logging in on the website - go to Account - Edit Account. DO NOT UNINSTALL

4. Restart your device - ie. power off the device and shut down/restart. Most tablets/phones do not like being left running for long periods of time without a restart and this is a good thing to do periodically as it can clear out cache, and flush out any device-related bugs that might be affecting your app performance. DO NOT UNINSTALL

5. If the above does not work please read the FAQ sections listed below for further assistance. DO NOT UNINSTALL

TIP: For operating instructions, please refer to the USER MANUAL
David (DM) & Michelle (MM)
Always working not enough travelling!
BlogID: 7626
Views: 3644

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